Renewable Heating Hub Homeowners' Q&A
The Renewable Heating Hub Homeowners' Q&A series provides expert advice on heating systems and renewable energy solutions, focusing on heat pumps and home energy efficiency. Each episode addresses real questions from community forums, with industry experts breaking down complex topics like buffer tanks, system design, automation, and energy efficiency. The podcast aims to help homeowners make informed decisions about their heating and energy systems.
Episodes
Why Does Every New Heat Pump Come with an Unreadable & Useless Controller?
Your heat pump's controller might be the dumbest piece of tech in your house. In this episode of the Homeowners' Q&A Podcast, we sit down with Graham Hendra, now working as a heat pump developer at Haier, who has just returned from meetings in China where the question of controller intelligence was front and centre. He's candid about what the industry is getting wrong, why heat pump uptake in
Everyone's Buying Batteries But is Anyone Doing It Right?
Home battery sales in the UK have doubled in two years. Every solar company has added one to their quote. Every energy supplier has a deal. But is anyone actually explaining what you need to know before you spend thousands of pounds on a box of cells bolted to your wall?In this episode of the award-winning Homeowners' Q&A Podcast, James Clark from Elite Services Group offers an honest, unfilte
Has the Heat Pump Industry Given Up on Telling the Truth?
The heat pump industry has a marketing problem. And it's not just the big energy companies getting their adverts banned by the ASA... it's happening in installer proposals, manufacturer brochures and kitchen table conversations every single day.In this episode of Homeowners' Q&A, we sit down with Simon Wardle of Ultimate Renewable Supplies for a frank conversation about the misleading claims t
Air-to-Air Heat Pumps: Everything UK Homeowners Need to Know
In this episode of Homeowners' Q&A, we sit down with Simon Baseden of AAC Group for a frank, expert-led conversation covering everything homeowners need to understand about A2A systems.From the fundamentals of how A2A differs from traditional air conditioning, to the realities of weather compensation, zoning, defrost cycles and hot water provision, Simon answers the questions your forums have
Can You Install a Heat Pump Before Insulating Properly?
In this episode we challenge one of the biggest assumptions in the UK retrofit and heat pump space: Should insulation always come first, or is ‘fabric fifth’ actually more realistic (and better) for the average home?Natasha Ackroyd, Rhiannon de Wreede, Danny Murphy, Richard Burrows & Graeme Ross take an unfiltered look at the realities homeowners face: budgets, sequencing, installer messaging,
What Truly Makes a Great Heat Pump Installer in the UK?
In this episode we're joined Barry Sharp, John Wood & Richard Williams.We dive into the big question that every UK homeowner is asking: how do you find a heat pump installer you can truly trust with your home, your comfort and your money?Check out our new book The Ultimate Guide to Heat Pumps. Buy now: https://renewableheatinghub.co.uk/the-ultimate-guide-to-heat-pumps-a-comprehensive-resource-
Are Heat Pump Warranties Being Quietly Shortened Behind Homeowners’ Backs?
Ideal Heating’s installer cashback warranty scheme... is it a fair model or homeowner rip-off? And with Rachel Reeves signalling turbulence around future heat pump subsidies, what does this mean for homeowners, manufacturers and installers?In this episode, I’m joined by Patrick Wheeler (Vito Energy) and Barry Sharp (Renewable Heat) for an honest breakdown of:– Why Ideal is incentivising SHORTER wa
How Are British Gas, Octopus, EDF, Aira and Heat Geek Changing the Heat Pump Installation Game?
Who can UK homeowners really trust with a heat pump installation? In this heavyweight episode of the Homeowners’ Q&A Podcast, five of the biggest players in the industry sit down together for the first time: James Law (British Gas), Thomas Root (Octopus Energy), Aadil Qureshi (Heat Geek), Clayton Brown (EDF) and Matt Isherwood (Aira).We dig into guarantees, high-temperature systems, Zero Disru
Can Poor Flow Rates Kill Your Heat Pump’s Performance?
In this episode of the award-winning Homeowners’ Q&A Podcast, we’re joined by Ian Edgeworth, Nigel Day and Richard Burrows. Together they explain why the majority of system inefficiencies can be traced back to poor design, wrong flow rates and bad commissioning.Check out our new book The Ultimate Guide to Heat Pumps. Buy now: https://renewableheatinghub.co.uk/the-ultimate-guide-to-heat-pumps-a
Truth About Heat Loss Calculations – What Homeowners Need to Know Before Installing a Heat Pump
Heat loss calculations can make or break your heat pump installation. In this episode of the Homeowners Q&A Podcast, we’re joined by Rich Cartwright, Dan Cadd, Simon Murray and Mario Dodić to expose the truth behind one of the most misunderstood parts of system design.We dig into why heat losses vary so wildly between installers, how assumptions can ruin your efficiency and what homeowners can
Can Homeowners Trust Heat Geek's Zero Disrupt Efficiency Guarantees?
Confused by HeatGeek’s ZeroDisrupt? You’re not alone. In this episode of the Homeowners’ Q&A Podcast, we're joined by Leah Robson, Mark Hall, Simon Wardle and James Clark to unpack what ZeroDisrupt really means for homeowners.Does “cheaper, faster and less disruptive” mean cutting corners or could it finally make heat pumps accessible to the masses? Our guests debate cost vs. quality, flow tem
Is There a Real Difference Between Budget & Premium Heat Pump Units?
In this episode we're joined by Ashley Stokes from Renewable Store and Mark Denman from Custom Renewables to unpack what makes premium heat pumps different from the mainstream models dominating the UK market.If you’ve ever wondered whether high-end heat pumps justify their price tag, or if a cheaper install can really deliver the same comfort and reliability, this is the conversation you don’t wan
Is the UK Heat Pump Industry on the Brink of Collapse?
In this episode of the Homeowners’ Q&A Podcast, Mars sits down with Richard Burrows (Pirate Heating Supplies) to talk about the struggles facing heat pump installers in the UK: from financial pressures and MCS red tape to homeowner expectations.If you’ve ever wondered why some heat pump installs fail, why prices vary so much or what’s really happening behind the scenes, this episode is essenti
Why do Men & Women Never Agree on the Thermostat?
It’s one of the great domestic debates: one partner turns it up, the other sneaks it down. But there’s real science behind the “thermostat wars.” In this episode of the Homeowners’ Q&A Podcast, we explore why men and women experience heat differently and what that means for heat pump design, running costs and comfort in the modern, energy-efficient home.We’re joined by Briony Price, Kirsten Ca
Mars & Richard Unfiltered: It's All Gone Wrong, Heat Pump Retro-Fixes, What Happens Next?
When a heat pump fails, the cracks in the system (both the installation and the wider industry) become brutally clear. Mars sits down with Richard Burrows (Pirate Heating Supplies) to pick apart a system that never worked optimally, explore why so many UK installs fall short and what happens when your system fails.Pirate Heating Supplies: https://pirateheatingsupplies.comMid Wales Plumbing & H
What Does a Proper Heat Pump Service Actually Include?
What does a real heat pump service look like? Why are prices all over the place? And will AI and remote monitoring replace boots on the ground? In this Homeowners’ Q&A Podcast we are joined by Tom Owen, Nigel Day and Simon Basden. Together, they explore the future of servicing, the value of preventative maintenance, and how homeowners can avoid being ripped off.Thank you to Panasonic for spons
What Does a Quality Heat Pump Installation Look Like?
What does a quality heat pump installation actually look like and how can homeowners spot the difference between a top-class job and a future headache?In this episode, we’re joined by Simon Wardle, Barry Sharp, Ian Trott and Mark Hall for a frank discussion about best practices, common mistakes and what really matters when it comes to system design, buffer tanks, commissioning and long-term perfor
What Tools Should Every Heat Pump Homeowner Keep Handy?
Every heat pump owner has faced that dreaded moment: the error code flashes, the heating stops and you’re left wondering whether to call your installer or if it’s something you can fix yourself. In this episode of the Homeowners’ Q&A podcast, we break down the essential troubleshooting tools every homeowner should keep on hand: from radiator keys and pressure gauges to magnetic filters, therma
Can Heat Pump Data Reveal Hidden Efficiency Problems or Underlying Issues?
In this episode of the Homeowners’ Q&A Podcast, we break down the importance of collecting, reading and understanding your heat pump data. Joined by Sarah Prutton, Henri Castelyn, Richard Burrows and Michael Crook, we strip away the jargon and get straight to what matters for homeowners.Thank you to Panasonic for sponsoring this episode: https://www.aircon.panasonic.eu/GB_en/Check out our new
How to Speak Heat Pump (Without the PhD)
Cut through the heat-pump jargon. In this episode, we decode the terms that confuse homeowners most, COP vs SCOP, ΔT, weather & load compensation, buffer tanks vs volumisers vs low loss headers, short cycling, defrost cycles and kW vs kWh, and show how they impact comfort, bills and real-world performance. With insights from James Moran, Ian Edgeworth, Patrick Wheeler, Simon Wardle & Max W
Can a Female Installer Really Install a Heat Pump?
Think heat pump installation is a “man’s job”? Think again. We sit down with three women in the renewable heating industry: Briony Price, Vicky Shore and Jo Haddon to dismantle stereotypes, share real-life installation stories and reveal what it’s really like to be a female heat pump installer in the UK.Thank you to Mitsubishi Electric for sponsoring this episode: https://les.mitsubishielectric.co
What’s the Best Way to Use a Heat Pump & Mistakes You Must Avoid?
Discover the lifestyle changes that can dramatically boost your heat pump’s efficiency and lifespan. Nathan Tranter, Rhiannon de Wreede, Graham Hendra, Simon Baseden and Karl Richardson share first-hand experiences, expert tips and surprising insights into what it really takes to get the best out of your system day to day. Thank you to Panasonic for sponsoring this episode: https://www.aircon.pana
Why MCS Certification Doesn't Guarantee a Good Heat Pump Installation
In this brutally honest episode of the Homeowners’ Q&A podcast, we dive headfirst into the world of MCS (Microgeneration Certification Scheme). Does it really raise installation standards? And are homeowners genuinely protected when things go wrong? We’re joined by three top-tier engineers:Nigel Day (Energie Solution)James Clark (Elite Services Group)Sean Hogan (Aventus Eco)Check out our new b
Should I Retrofit or Upgrade My Pipework for a Heat Pump?
Pipe sizing isn’t just technical jargon... it’s one of the most overlooked factors in heat pump performance. In this must-watch episode of Homeowners’ Q&A, we dive into the real-world consequences of undersized pipework, especially in retrofits and microbore systems.Guests Mark Parker, Mark Hall and Brendon Uys bring years of hands-on experience to the table exposing common pitfalls, sharing r
How Long Should a Heat Pump Last?
We dive deep into how to make your heat pump system last for decades, not just a few years. With insights from industry experts Emma Bohan, Olly Cutting, Pran Arya, Simon Wardle and Simon Baseden, we explore the do’s and don’ts of servicing, why warranties matter (and what they don’t cover), and how to keep your system running at peak performance year after year.Thank you to Hometree for sponsorin
Is Poor Water Quality Destroying Your Heat Pump & Radiators?
Poor water quality could silently be destroying your heat pump system from the inside, but hardly anyone talks about it.In this episode of Homeowners’ Q&A, Dirk Van Lennep, Nigel Day, Patrick Wheeler & Ricky Prescott break down what happens if you skip flushing, ignore inhibitors and biocides or rely on questionable fill water. Sponsored by Blended: https://blendedproducts.comBuy Bodge Bus
Big Brands on the Spot: Answers on Heat Pumps, Smart Tech and Your Home
In part two of our InstallerSHOW special, we put some of the biggest names in the industry under the spotlight, asking them what’s really next for heat pumps, smart controls and the evolving tech that homeowners are trusting to keep their homes warm and efficient.You’ll hear direct insights and honest thoughts from Hamid Salimi, Mario Dodic, Simon Whysall, Ashley Stokes, James Moran, Andy Rankin,
Inside the UK's Heating Revolution: New Heat Pumps, Industry Shake-Ups & Celeb Interview
This episode comes to you direct from the InstallerSHOW floor and the people shaping the future of heat pumps and renewables in the UK.👉James Chaplen from Mitsubishi Electric explains what’s next for one of the biggest heat pump brands on the market.👉 Premier League and Arsenal legend Freddie Ljungberg, now the face of NIBE in the UK, shares why he’s backing renewables and what homeowners should
How Do Retrofits and New Builds Compare for Heat Pumps?
Are you planning to install a heat pump, but not sure how different the approach should be for a new build vs a retrofit? In this episode of the award-winning Homeowners’ Q&A Podcast, we're joined by Rick Clarke, Karl Richardson, Rob Berridge and Mike Costain to tackle the big questions around heat loss, insulation, controls, fabric-first and the real-world risks in both scenarios.Sponsored by
Are Most Heat Pump Controllers Unfit for Homeowners?
In this power-packed Homeowners’ Q&A episode, we explore one of the most important but misunderstood areas of heat pump ownership: heat pump controllers and smart TRVs and thermostats.Graham Hendra, Richard Burrows, Simon Baseden and Darren Jones unpack how poor control logic, bad commissioning and misunderstood third-party systems can destroy efficiency. From the failure of smart TRVs to why
Planning a Heat Pump Installation: The Expert Guide Every Homeowner Needs
Are you preparing to install a heat pump in your home? Don’t make a move without hearing what these four top-tier industry experts have to say.In this episode of the Homeowners’ Q&A Podcast, we break down the entire process of planning a heat pump installation: from knowing your property and selecting the right radiator sizes, to grant funding, installer red flags, system design and proper com
What I Wish I Knew Before Installing a Heat Pump: Real Homeowner Stories
Thinking about installing a heat pump? Before you take the plunge, hear from four UK homeowners who’ve already done it.In this episode of Homeowners Q&A, we hand the mic to Mike McMillan, Tom Parsons, Nick Joy & Nigel Harvey.They reveal what they wish they’d known before installing their air source heat pumps — from system design to noise levels, cost savings, installer trust issues, and r
What to Ask Before You Buy Solar Panels or a Battery
Thinking about solar panels or a battery? Before you sign on the dotted line, there are crucial questions you need to ask. Mick Wall, Ash Parker, Rhiannon de Wreede, Andrew Parkin & Jamie Vaux talk installer red flags, DNOs, the 3.68 kW cap, fire risks, how to choose the right kit and why choosing the right installer makes all the difference.Enter our giveaway for a chance to win a 6-panel sol
The Challenges in Integrating Heat Pumps, PV and Batteries for Full Energy Freedom
Can combining solar PV, battery storage and a heat pump actually get you close to net zero? In this episode of Homeowners Q&A Paul Arundale, Richard Burrows and Kevin Harrison dissect what really works and what doesn’t when you integrate these technologies.Enter our giveaway for a chance to win a 6-panel solar installation (sponsored by Egg): https://renewableheatinghub.co.uk/win-a-six-panel-s
Is This the Ultimate Net Zero Combo? Solar PV, Batteries and Heat Pumps Explained
In this episode we ask a big question: Is the combination of solar panels, battery storage and a heat pump the ultimate net zero energy setup for UK homes? We're joined by Ash Parker, Paul Arundale, Mick Wall & Laurence Bradbury to help answer this.From inverter sizing and DNO approvals to smart control systems and ecosystem compatibility, this conversation covers everything homeowners need to
Why You Need Weather and Load Compensation on Your Heat Pump
Do you actually understand how weather and load compensation affect your heat pump’s performance? Most homeowners don’t, and that’s costing them. We break it down with: Michael Lacey, Sean Hogan, Liam Knowles, Ken Bone & Dan Cadd.Big thank you to Vaillant for sponsoring this episode: https://vaillant.co.ukEnter our giveaway for a chance to win a 6-panel solar installation (sponsored by Egg): h
Heat Pump Horror Stories: Shocking Install Fails & How to Avoid Them
In this eye-opening episode of Homeowners Q&A, we dive into real-life heat pump horror stories: failed installations, sky-high bills and warranty nightmares. Our expert panel, Sean Hogan, James Clark, Patrick Wheeler and Simon Wardle, breaks down what went wrong and how homeowners can protect themselves.– Undersized heat pumps costing 40% more than gas boilers– Buffer tank disas
Do You Really Need a Smart Meter for Solar and Batteries?
Do you really need a smart meter to get the best out of solar and battery systems or is it just another headache? We gathered four of the UK’s sharpest energy minds to challenge everything we think we know about smart meters.Guests: Ash Parker, Ben Watts, Joel Hamilton & Jeff HardyWIN a six-panel solar system, worth more than £6,000! Entries close at 23:30 on June 18, 2025: https://renewablehe
How to Finance a Heat Pump and Protect Your Investment – Loans, Warranties, MCS2.0 & More
In this episode of Homeowners Q&A, we demystify one of the biggest barriers to heat pump adoption: how to pay for it. We explore the pros and cons of green mortgages, unsecured loans, leasing models and government grants like the Boiler Upgrade Scheme.We also tackle what’s often overlooked in warranties and what happens if your installer goes bust. With expert insights from Maria Dutton, Bean
Do Smart Controls & Weather Compensation Help or Hurt in Warmer Weather?
As spring and summer roll in, many homeowners are asking: what should I be doing with my heat pump in warmer weather? In this episode our panel reveal hot water strategies, how to avoid short cycling, what to tweak (and what not to) and whether your system should just be turned off. We also tackle solar gain, buffer tanks, weather compensation, app controls and much more.👥 Guests: Simon Wardle, Rh
How Can You Minimise Disruption When Installing a Heat Pump?
Thinking about installing a heat pump but worried about the mess, disruption or downtime? In this episode of Homeowners Q&A, we speak to heat pump experts about what homeowners should expect when preparing their property (inside and out) for a successful heat pump installation.We cover everything from external unit placement, trenching and planning permission to managing disruption in your hom
Can a Heat Pump Make Your Home More Desirable & Valuable to Buyers?
n this episode of Homeowners Q&A, we explore one of the most frequently asked questions: Do heat pumps increase your property’s value in the UK? We’re joined by top experts including Charlotte Lee (Heat Pump Association), Patrick Wheeler (Vito Energy), Greg Perrins (Fine & Country), Joel Hamilton (Translating Energy) and Michael Keaveney (Grainger) to explore how heat pumps are affecting b
Avoid These Installer Red Flags Before Getting a Heat Pump Installed
If you’re thinking of getting a heat pump or switching to renewable heating, this is required viewing. In this expert panel discussion, seasoned professionals from across the industry pull no punches on what homeowners should watch out for when choosing an installer. From rushed heat loss calculations to mystery quotes and everything in between, these are the red flags you can’t afford to miss.Fea
Buying a House with a Heat Pump? Avoid These Costly Mistakes!
Thinking of buying a home with a heat pump? Our expert panel reveals the must-know red flags to avoid sky-high energy bills and cold rooms! Learn how to spot a well-installed system vs. a disaster waiting to happen.Featuring: industry experts: Laurence Bradbury, Simon Wardle, Richard Burrows & Nick Underwood.Sponsored by Auream Energy: https://aureamenergy.comBuy Bodge Buster:
Are Heat Pumps Only for High-Income Households? Are They Too Expensive to Install & Run?
Are heat pumps only for the wealthy? In this episode of Homeowners Q&A, we tackle this controversial question head-on. Joined by industry experts Karl Richardson (Logicool), James Moran (Panasonic), Sune Nightingale (Firepower) and Emma Bohan (IMS Heat Pumps), we explore the costs, challenges and misconceptions surrounding heat pump installations. T
What Are the Most Common Mistakes in Home Battery & Heat Pump Installations?
In this episode we dive into the most common mistakes homeowners make during heat pump and battery installations... and how to avoid them! Our expert panel, including Laurence Bradbury, Ken Bone, James Clark and Neil MacGregor, shares invaluable insights on sizing, placement, commissioning and future-proofing your renewable energy systems. Sponsored by Auream Energy: https://au
What’s it really like to live with a heat pump? Homeowners share their real experiences.
Thinking about switching to a heat pump? Hear directly from homeowners who’ve made the leap! In this episode of Homeowners Q&A, we sit down with Richard Davis, Mike McMillan, Tim Adams and Andy Nevill – four homeowners sharing their real-world experiences with heat pumps. From installation challenges to cost savings, they reveal what worked, what didn’t, and how t
How Can You Reduce Your Energy Bills with a Heat Pump?
Are you considering a heat pump or already have one? Wondering how it affects your energy bills and tariff options? In this episode of Homeowners Q&A, we dive deep into the relationship between heat pumps and energy tariffs with Laurence Bradbury, Ben Watts, Chris Watling, and Peter Toth.From understanding the "spark gap" between electricity and gas prices to exploring
Do NOT Install a Heat Pump Before Listening To This Podcast – Understanding Proper ASHP Design
Thinking about installing a heat pump? In this episode of Homeowners Q&A, we dive deep into the essentials of heat pump design with industry experts Graeme Ross (Greystone Energy), Liam Riddex (Dex Renewables), Rob Berridge (Rob Berridge Designs), Simon Murray (Optimus Heating) and Ken Bone (Ultimate Renewables Suppliers). Learn why proper system design is crucial for efficiency, per
The BEST Heat Pump Alternative? Exploring Wood Burners, Biomass, Pellet Boilers & PVT
In this episode of Homeowners Q&A, we dive into alternative renewable heating solutions for homeowners who may not be ready or suited for heat pumps. Joined by Sune Nightingale (Firepower), David Sudworth (Mr Soot), Rick Clarke (NIBE), Ben Watts (kilowatts.io) and Gavin Orson (Birdshill Renewables), we explore the viability of biomass and pellet boilers, wood burners and PVT systems.From under
Why Are There Still So Many Badly Installed Heat Pumps in the UK?
In this episode of Homeowners Q&A we are joined by Lizzie Beland (Good Energy), Simon Smith (SA Energy), Simon Wardle (Ultimate Renewables Suppliers) and Barry Sharp (Renewable Heat) to explore the ongoing issues with heat pump installations in the UK.From the lack of skilled installers to the role of MCS accreditation and the importance of heat loss calculations, our experts share their insig
The Future of Heat Pumps: Adia & Havenwise Revolutionising Efficiency, Smart Control & Affordability
In this episode we explore how smart technology is revolutionising heat pump efficiency. Joined by Emma Bohan (IMS Heat Pumps), Henri Castelyn (Havenwise), Luke Hodgkinson (Adia) and David Strahan (homeowner), we discuss:– How Adia’s smart control system simplifies installations, balances radiators and optimises performance.– How Havenwise’s AI-driven optimi
Heat Pump Efficiency: What Homeowners Keep Getting Wrong
We tackle what homeowners often get wrong about heat pump efficiency. Joined by James Clark (Elite Services Group), Chris Watling (OVO), and Rob Berridge (Rob Berridge Heating Design Consultants) where we explore:* How to measure and improve heat pump efficiency.* The importance of weather compensation and controls.* Common mistakes that lead to high running costs.A h
Are Buffer Tanks Costing You More Than You Think?
Are buffer tanks doing more harm than good in heat pump systems? In this episode, we explore whether they are a necessary component or an outdated design choice that reduces efficiency.Our expert panel includes: Leah Robson (Your Energy Your Way), Mario Dodic (Heat Pump Consultant, Trainer & Engineer), Brendon Uys (British Gas Net Zero) and Neil Sawers (Grant).Thank you to our sponsor, Reencle
Should You Consider a Hybrid Heating System for Your Home?
Are hybrid heating systems (boiler and heat pump) the bridge to a low-carbon future? In this episode, we revisit hybrid heating systems, exploring the 2024 MCS guidelines and what they mean for UK homeowners. From heat pump and boiler integration to designing future-proofed systems, our panel (Neil Sawers, Graham Hendra, Graeme Ross and Chris Higgs) discusses how hybrids can provide comfort, cos
The Holy Trinity: Heat Pump, Solar & Battery Storage
In this episode of Homeowners’ Q&A, we tackle the integration of heat pumps, solar panels and battery storage: the ultimate renewable energy trio.Our expert panel, including Max Waddingham and Nathan Ritson (Good Energy), Graham Hendra and Laurence Bradbury (Auream Energy), discusses:– The best installation sequence for these technologies.– The importance of choosing the right energy tariff.–
Heat Pumps for Families: Guide to Comfort, Efficiency & Hot Water Strategies
Switching to a heat pump requires more than an installation – it’s a lifestyle change for the whole family. In this episode of Homeowners’ Q&A, we're joined by Chris Higgs, Louise Howlett (RA Brown Heating Services) and Karl Richardson (Logikool) to discuss:– How to explain heat pump benefits to your family.– Adjusting to low-temperature heating systems for maximum comfort.– The importance of
Heat Pumps vs Boilers: Which Saves You More Money?
Are heat pumps more affordable to run than gas boilers? In this episode of Homeowners’ Q&A, we welcome Max Waddingham, Rob Stevens and Barry Sharp to break down the real costs of running heat pumps compared to traditional boilers.We’ll explore:– Why system design and installation quality matter for efficiency.– How weather compensation impacts running costs of heat pumps and boilers.– When boi
How Radiators and Heat Emitters Impact Heat Pump Efficiency
In this episode, we shine a spotlight on heat emitters – radiators and underfloor heating – and their role in low-temperature heating systems powered by heat pumps.Our expert panel, featuring Sune Nightingale (Firepower), Rob Nezard (UK Radiators) and Rob Stevens (heat pump expert), discusses:– Why quality radiators are key to efficiency and comfort.– The role of pipe sizing and its impact on syst
Will Heat Pumps Go Mainstream in 2025 & Why Are Heat Pump Controllers Still So Awful?
In this end-of-year special, we’re joined by Brendon Uys (British Gas Net Zero), Patrick Wheeler (Vito Energy), Max Waddingham (Good Energy) and heat pump champion Graham Hendra who tackle some of the industry’s toughest questions: • Why are controllers still so poor? • Why are there are still so many subpar heat pump installations? • Will heat pumps finally go mainstream in 2025?Expect bold ideas
How To Avoid Nightmare Heat Pump Installations: Tips on How To Choose the Right Installer
In this episode, Mars hosts Jonathan Moorhouse (HIES) and Dwain Byrne (Marvel Heating) to discuss the essential steps to finding a trustworthy heat pump installer. Bad installations are a growing concern, but with the right guidance, you can avoid costly mistakes.Key topics include: • Verifying installer credentials and certifications. • Understanding consumer codes like HIES and RECC. • Assessing
Are You Ready to Install a Heat Pump? Here’s What You Need to Know!
Join us as James Clark (Elite Services Group) and heat pump enthusiast Graham Hendra guide homeowners through the heat pump installation journey. From the initial survey to heat loss calculations and commissioning, learn what to expect, how to vet installers and what questions to ask. Avoid common pitfalls and make the most informed decision for your home heating system.And a special thank you to
Can Heat Pump & Boiler Hybrid Heating Systems Bridge the Gap for UK Homes?
Hybrid heating systems offer the best of both worlds: combining air source heat pumps with traditional boilers for optimal efficiency and reliability. In this episode of Homeowners’ Q&A, we're joined by Patrick Wheeler (Vito Energy), Neil Sawers (Grant) and Graham Hendra to explore the benefits and challenges of these systems.And a special thank you to Grant UK for sponsoring this episode: htt
Heat Pump Noise Nightmares? Here’s What You Need To Know
Is heat pump noise keeping you awake at night? Or are you worried about complaints from your neighbours? In this episode, we break down everything you need to know about managing heat pump noise, with insights from Patrick Wheeler (Vito Energy), Graeme Ross (Greystone Energy), Chris Higgs (formerly Freedom Heat Pumps) and James Livingstone (Flexi Orb).A huge thank you to Flexi Orb for sponsoring t
Can You Heat Your Home for Free? PV, Battery & Heat Pump
We explore how solar PV, battery storage and air source heat pumps work together to create a sustainable, cost-effective heating system. With insights from Laurence Bradbury (Aurium Energy), Simon Smith (SA Energy) and Brian Beaver (GivEnergy), the panel breaks down the benefits of integrating these technologies into UK homes.Thanks to GivEnergy for sponsoring this episode: https://givenergy.co.uk
How To Deal With A Poor Or Subpar Heat Pump Installation?
In this episode of Homeowners’ Q&A, we dive deep into the steps homeowners should take when dealing with subpar heat pump installations. With insights from Cathryn Wolfenden (HIES) and Hassan Abdalla (REST UK), we explore the complaints process, who to contact first and how to escalate unresolved issues.Special thanks to HIES for sponsoring this episode: https://www.hiesscheme.org.ukBuy Bodge
Heat Pump Troubleshooting: Flow Errors, Short Cycling, Defrosts & Increased Electricity Consumption
In this episode of Homeowners’ Q&A, we’re troubleshooting common heat pump problems with an expert panel of guests: Rob Stevens (Heatforce), Michael Dungworth (NIBE) and Martin Perrin (Design Me A Heat Pump). From error codes to consumption spikes and compressor overloads, we cover the most frequent challenges faced by homeowners and offer practical advice to resolve them.A huge thank you to N
What Should Homeowners Consider When Retrofitting a Heat Pump to Replace a Boiler?
In this episode of Homeowners’ Q&A, we explore everything UK homeowners need to consider when transitioning from a traditional boiler to a heat pump. Our expert panel, featuring Barry Sharp (Renewable Heat), Robin Furze (Good Energy), Rob Berridge (Rob Berridge Heating Design Consultants) and Patrick Wheeler (Vito Energy), dives into the necessary steps of retrofitting a heat pump, from assess
Different Types of Heat Pumps for Homes: Air Source, Ground Source, Water Source & Exhaust Air
We explore the various types of heat pumps available and help homeowners decide which type might be best for their specific needs. This episode’s panel includes Karl Richardson (Logicool), Brendon Uys (British Gas Net Zero) and Rob Stevens (Heatforce), three experts with deep insights into the UK’s renewable heating landscape.We cover the fundamentals of heat pump technology, look at the advantage
Heat Pump Monitoring Options: Adia, Havenwise, HeatPumpMonitor, Homely & Planet Devices
In this episode of Homeowners’ Q&A, we’re diving deep into heat pump monitoring and how it can benefit homeowners. Joining us are Henri Casteleyn (Havenwise), Trystan Lea (OpenEnergyMonitor/HeatPumpMonitor), Jamie Elliot (Homely), George Reburn (Planet Devices), Luke Hodgkinson (Adia) and Trevor Sweetnam (Good Energy). We cover the basics of heat pump monitoring, what each product has to offer
How To Choose The Best Heat Pump Brand For Your Home?
Choosing the right heat pump brand can be a challenge with so many options on the market. In this episode, our panel of heat pump professionals provides expert insights into the different heat pump brands available in the UK and what homeowners should consider before making a choice.Our expert panel:Louise Howlett, RA Brown Heating ServicesPatrick Wheeler, Vito EnergyRob Stevens, HeatforceGraham H
Will Your Heat Pump Keep Running When It Drops To -10C Outside?
In this episode of Homeowners’ Q&A, we tackle the critical topic of heat pump performance in extreme or very cold weather. We're joined by Rob Stevens from HeatForce, Brendon Uys from British Gas Net Zero, Carlos Lopes from the Swedish Energy Agency, and Andrej Hasta, a homeowner from Slovakia.Sponsored by Good Energy, this episode is a must-watch for anyone considering a heat pump in colder r
What to Expect During Your First Winter with a Heat Pump
In this episode of Homeowners’ Q&A, we're joined by Graham Hendra, a long-time heat pump enthusiast, and James Clarke from Elite Services Group to discuss what homeowners can expect during their first winter with a heat pump. We explore key topics like how heat pumps operate differently from traditional boilers and tips for electricity management.This episode is sponsored by NIBE, Europe’s lea
Can You Install a Heat Pump in Old Houses, Flats, Garages, Cellars or Boathouses?
In this episode of Homeowners’ Q&A, we dive deep into the complexities of installing heat pumps in challenging properties, from flats and apartments to older homes, garages, cellars and even boathouses.Our expert panel, including Rob Stevens from Heat Force, Rick Clarke from NIBE and Barry Sharp from Renewable Heat, discusses how solutions like Exhaust Air Heat Pumps (EAHPs) can tackle space l
Heat Pump Customer Support: What You Should Be Expecting From Your Manufacturer & Installer
In this episode of Homeowners’ Q&A, Mars is joined by Joseph Burdon from Mitsubishi Electric, Max Waddingham from Good Energy and Geoff, a homeowner from the Renewable Heating Hub community. Together, they tackle some of the most common concerns homeowners face about heat pump warranties and the level of support to expect from both installers and manufacturers.This episode is sponsored by Mits
How to Maintain, Service & Look After Your Air Source Heat Pump
In this episode of Homeowners’ Q&A, we dive into the best practices for maintaining and servicing your heat pump with expert guests: Harland from Guscott Heating Services,David Stanford from Genous and,Daniel Davies, Wales and Northern Ireland Installer of the Year 2024. Discover essential tips on servicing, monitoring your ASHP system, and avoiding common maintenance mistakes to keep your hea
What’s the Most Cost-Effective Way to Run a Heat Pump?
In this episode of Homeowners’ Q&A, we dive into the real-world costs of running an air source heat pump (ASHP). With energy prices on the rise, it’s essential to know how to manage and optimise your system for maximum efficiency. Our panel of experts – Lee Brown from IMS Heat Pumps, Max Waddingham from Good Energy and heat pump enthusiast Graham Hendra – cover everything from system efficienc
Heat Pump Myths: Separating Fact from Fiction
Heat pumps have gained a lot of attention in recent years, but with that attention come plenty of myths and misconceptions. In this episode of Homeowners’ Q&A, we bring together a panel of experts to separate fact from fiction when it comes to air source heat pumps.Our panel – Leah Robson from Your Energy Your Way, Derrick Denton from UK Alternative Energy and Mark Denman from Custom Renewable
Is Your Heat Pump the Right Size Based on Your Heat Loss Calculation?
We tackle one of the most important aspects of heat pump installations – heat loss calculations and heat pump sizing. Our expert panel, featuring Michael Crook from Heat Pump Installers UK, Graham Hendra and James Parker from the Renewable Heating Hub community, discusses why getting the heat loss calculation right is essential to ensuring your heat pump is the correct size for your property.We ex
Are Buffer Tanks Sabotaging Your Air Source Heat Pump?
We dive into the highly contentious topic of buffer tanks in heat pump installations. Are they truly necessary, or could they be the biggest mistake in your heating system that's making it run inefficiently?Join us as we sit down with industry experts to explore the pros and cons of buffer tanks, how they impact your system’s efficiency, and when they might actually be required. Our panel includes
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