Business Technology Perspectives
Neil C. Hughes 34 episodes Nov 11, 2026
Business Technology Perspectives is a show from the Tech Talks Network that looks at how digital innovation is reshaping business strategy across industries. Host Neil C. Hughes, creator of Tech Talks Daily, talks with leaders shaping the future of enterprise technology. Episodes examine how organisations align technology with business outcomes, covering AI, cloud, data strategy and digital skills. The conversations are grounded and candid about what works, what doesn't, and what executives are learning as they adopt new technologies. It is aimed at anyone steering strategy, leading innovation or trying to keep pace with a digital-first business world.
Episodes
Making Technical Expertise Understood With Teach the Geek
What happens when the person who understands the technology best struggles to explain why it matters to the people making the decisions?On Business Technology Perspectives, I'm joined by Neil Thompson, founder of Teach the Geek, to discuss technical communication, public speaking, and the professional opportunities that can depend on being understood. Neil began this work after struggling with pre
Testing Global Demand Before You Invest With Weglot
What if a business could test international demand before hiring a local team, opening an office, or committing a large budget?In this episode of Business Tech Perspectives, I speak with Augustin Prot, CEO and co-founder of Weglot, about how website translation, localization, AI, and multilingual discovery are changing the way companies enter new markets.Augustin explains why website translation b
Who Authorized the AI Agent? Digital Identity With Pion
How can a business personalize a digital experience without collecting unnecessary customer data, and who is responsible when an AI agent acts on a shopper’s behalf?In this episode of Business Tech Perspectives, I speak with Sapphire Samiullah, Product Lead at Pion, about why digital identity is moving from a specialist check at registration or checkout into the infrastructure behind customer trus
Measuring the True Cost of Enterprise AI With Apptio
What does artificial intelligence really cost when an experiment becomes a production service used across an enterprise? Token consumption is easy to see, but Greg Holmes argues that it may represent only a small part of the final bill.In this episode of Business Tech Perspectives, I speak with Greg, EMEA Field CTO at Apptio, an IBM company, about AI economics, technology business management, and
From Transactions to Interactions in Banking With CSI
What if your bank could recognize that you needed help before you had to ask for it?In this episode of Business Technology Perspectives, I speak with Michel Jacobs, Chief Strategy Officer at CSI, about how artificial intelligence and customer intelligence are changing the relationship between financial institutions and the people they serve.Community banks and regional financial institutions have
Closing the Technology Confidence Gap With Babble
Why do 88 percent of UK SMB leaders see technology as important to business performance while fewer than half feel highly confident about adopting it effectively?In this episode of Business Tech Perspectives, I speak with Mark Weait, Chief Revenue Officer at Babble, about the company’s inaugural Technology Performance Index. The research draws on responses from 1,000 UK SMB leaders and C-suite exe
Moving AI Pilots Into Production With QualityAI
What evidence would persuade your board that a successful AI pilot is ready to become part of everyday business operations?In this episode of Business Technology Perspectives, I speak with Andrew Duncan, CEO of QualityAI, formerly Qualitest. Andrew previously served as CEO of Infosys Consulting and has spent over 30 years advising global organizations across technology and business change.Andrew b
How Larridin and Hunton Andrews Kurth Assess Enterprise AI Risk
Could your company produce a complete inventory of every AI tool, model, agent and embedded feature operating across the business today?In this episode of Business Tech Perspectives, I speak with Russ Fradin, founder and CEO of Larridin, and Michael Levine, partner at Hunton Andrews Kurth, about the enterprise AI visibility gap and the growing legal, financial and insurance consequences for compan
Why Investing in AI Without Investing in People Is a Costly Business Mistake
Why do companies spend millions on AI and digital transformation while overlooking the people expected to make those investments successful?In this episode of Business Technology Perspectives, I speak with Elena Varo, founder of Elevatio Tech & Culture, about why the biggest barriers to technology adoption are often human rather than technical, what leaders misunderstand about organizational c
AI, Open Source, and the Security Challenges Few Leaders See Coming
What happens when AI can write software in seconds but lacks the context to understand whether the code it creates is built on secure foundations?In this episode of Business Tech Perspectives, I speak with Brian Fox, Co-Founder and CTO of Sonatype, about the growing pressure facing software teams as AI accelerates development while cyber threats continue to evolve. Brian brings a unique perspectiv
How TWG AI Is Turning Enterprise AI Into Real Business Outcomes
What happens when the biggest barrier to AI success isn't the technology itself, but the way organizations are structured to adopt it? In this episode, I sit down with Milan Cooper, Head of Product at TWG AI, a company working alongside Palantir to help enterprises rebuild core business processes around AI. With previous leadership roles at JPMorgan Chase and Accenture, Milan brings a rare perspec
Veritone on the Next Frontier of AI and Monetizing Multimodal Data
What if the most valuable AI asset your organization already owns is sitting untouched inside years of video, audio, and unstructured content?In this episode, I sit down with Sean King from Veritone to explore how organizations are transforming massive archives of content into searchable, licensable, and revenue-generating assets for the AI economy. As the executive leading Veritone’s commercial b
The AI Visibility Gap: Why Enterprises Still Cannot Measure What They Are Using
How can businesses make smart AI bets when they cannot even see the full picture of what is already happening inside their own organization?In this episode of Business Tech Perspectives, I sit down with Russ Fradin, CEO of Larridin, for a conversation about one of the biggest blind spots in enterprise AI right now. While many leaders are focused on adoption, experimentation, and speed, Russ argues
Denodo CTO Alberto Pan On The Next Evolution Of Business Intelligence
What if enterprise AI could move beyond answering questions and start explaining why things are happening in your business?In this episode of Business Tech Perspectives, I sat down with Alberto Pan, Chief Technology Officer at Denodo, to explore how AI is shifting from surface-level responses to deeper, reasoning-driven insights. As organizations wrestle with fragmented data, governance challenges
How Procurement And AI Are Transforming Spend, Risk, And Compliance
What if one of the most influential functions in your business is also the one you understand the least?In this episode of Business Tech Perspectives, I sat down with Anders Lillevik, Founder and CEO of Focal Point, to unpack the hidden complexity of procurement and why it has quietly become one of the most critical levers in modern enterprise strategy. With more than two decades of experience lea
From Data Chaos To Data Clarity: Lessons From LatentView Analytics
What happens when companies rush into AI without fixing the fundamentals that actually make data useful?In this episode of Business Tech Perspectives, I sit down with Rajan Sethuraman, CEO of LatentView Analytics, which is a global data engineering and analytics company that helps businesses excel in the digital world by harnessing the power of data. I learn more about their refreshingly pragmatic
How MediaMint is Turning AI Into Measurable Growth
What does it actually take to turn AI from an experiment into measurable growth?In this episode, I caught up with Jason Riback, President of MediaMint, to unpack what “agentic growth services” really mean in practice. MediaMint works with leading organizations across media, entertainment, retail, and technology to scale front-office operations across marketing, sales, media, and data. But this con
James Benham on Why Insurance Is One of the Most Interesting Tech Problems
What does it really take to build profitable technology companies without outside funding, and why does that mindset matter even more as AI reshapes every industry?In this episode of Business Tech Perspectives, I sat down with James Benham, a lifelong technologist, serial founder, and unapologetic bootstrapper who has spent more than two decades building enterprise software businesses on his own t
Bluehost CEO Sachin Puri on Building an AI-Ready Web for the Next Generation of Founders
What if the biggest barrier holding entrepreneurs back was never a lack of ideas, but the friction created by tools, platforms, and infrastructure that were never designed for speed?In this episode of Business Technology Perspectives, I sit down with Sachin Puri, CEO of Bluehost, to explore how AI-native platforms are reshaping what is possible for entrepreneurs and small businesses. Sachin brings
Why Construction Leaders Are Turning to Reality Intelligence
How do you transform an industry that most people still assume runs on clipboards, manual checks, and fragmented updates? And what happens when reality capture and AI finally combine to give construction teams a clear and measurable picture of progress on every site? In this episode of Business Tech Perspectives, I sit down with Chaitanya NK, the co-founder and CEO of Track3D, to explore how reali
The Future of Endpoint Security: Insights from IGEL’s Darren Fields
What does it take to lead one of the fastest growing regions in enterprise security while spending your year hopping between Sydney, Tokyo, Singapore, and London? At IGEL’s Now & Next event in Frankfurt, I caught up with Darren Fields, Senior Vice President for UK and Asia Pacific, to find out.From rebuilding the partner ecosystem across continents to forging new alliances with industry giants
How Mural Is Transforming Sales with AI and Human Insight
Sales enablement has come a long way from slide decks and one-size-fits-all training. In this episode of Business Technology Perspectives, I’m joined by Bill Dwoinen, Chief Revenue Officer at Mural, to explore how AI and visual collaboration are changing the way teams sell, learn, and align around outcomes.Bill brings a wealth of experience from Salesforce and LinkedIn, but what makes this convers
Human-Centered AI- Zebra’s Strategy for the 80% of Workers Often Overlooked
AI conversations often center on coders, designers, and office-based teams, but what about the people who keep goods moving, shelves stocked, patients cared for, and factories running? They make up almost 80 percent of the global workforce, yet much of the technology talk overlooks them. In this episode of Business Technology Perspectives, I sit down with Tom Bianculli, Chief Technology Officer at
Why Webex’s AI Strategy Is About More Than Just Contact Centers
This week, I sat down with Craig Burnham, Vice President of Product Marketing for Cisco’s Collaboration business, to go beyond the headlines and unpack what Cisco’s AI evolution actually means for business leaders.Recorded live at Cisco Live, this episode dives into how Cisco is unifying employee and customer experiences across voice, video, and virtual agents, while keeping humans in the loop whe
The Red Cross Digital Emblem: A New Layer of Cyber Protection for Humanitarian Aid
For more than 160 years, the Red Cross emblem has protected humanitarian organizations in times of war. But as conflict increasingly moves into cyberspace, new protections are needed for digital infrastructure.In this episode of Business Technology Perspectives, I speak with Samit D'Cunha, legal advisor at the International Committee of the Red Cross (ICRC), about the groundbreaking Digital Emblem
How ServiceNow Is Using AI to Reinvent Field Service From the Ground Up
In this episode of Business Technology Perspectives, host Neil C. Hughes speaks with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming one of the most overlooked but essential areas of enterprise operations: field service.Bulent shares how technologies like agentic and generative AI are reshaping frontline work in real time, giving techn
Trustpilot vs AI-Generated Fraud: How Data and People Work Together
In this episode of Business Technology Perspectives, I sit down with Anoop Joshi, Chief Trust Officer at Trustpilot, to explore how the fight against fake reviews is changing in an AI-driven world.We discuss the impact of new rules like the FTC’s ban on fake reviews, which makes trust a boardroom topic rather than just a marketing concern. Anoop explains how Trustpilot combines machine learning, d
Zynga’s Take on Audience, Ads, and Authenticity
Mobile gaming isn’t just entertainment. It’s quickly becoming one of the most valuable and overlooked channels for digital advertisers. In this episode, Cerisse Velasco, Director of Brand Partnerships at Zynga, joins Neil to lift the lid on how the gaming giant is helping brands connect with highly engaged, predominantly female audiences through in-game experiences that balance fun, relevance, and
Transforming Drug Discovery: Inside GSK's Data-Driven R&D Revolution
In this episode, Dr. Chris Austin, Senior Vice President of Research Technologies at GSK, joins Neil to share how artificial intelligence, genetics, and vast clinical datasets are radically reshaping the pharmaceutical landscape. A neurologist by training with experience across the NIH, biotech startups, and now GSK, Chris explains how drug development is finally moving beyond trial-and-error towa
IBS Software on Breaking Free from Legacy Travel Tech
In this episode of Business Technology Perspectives, I sit down with Somit Goyal, CEO of IBS Software, to talk about something every traveler has experienced: outdated systems that make booking, checking in, or simply managing a trip more frustrating than it should be.Somit brings a wealth of experience from his time at Microsoft to now leading one of the biggest names in travel tech. He shares wh
Wavemaker on Driving Real-World Impact Through AI
How can global brands cut through the hype and use emerging technologies to solve real business challenges? In this episode of Business Technology Perspectives, I speak with Sarah Salter, Global Head of Innovation and Platforms at Wavemaker, about how brands can unlock the true potential of innovation without losing sight of measurable outcomes.With over 15 years of experience across industries in
Inspired Execution: What Steve Jobs Taught Me About Leadership
What does it take to lead through the most human shift in technology history? In this episode of Business Technology Perspectives, I’m joined by Chet Kapoor, CEO of DataStax and former Google executive, whose tech journey began two decades ago as an intern at NeXT, just steps away from Steve Jobs. From there, Chet went on to navigate four major waves in enterprise tech: client-server, web, mobile,
How Panasonic Connect Is Empowering Mission-Critical Workforces with AI
What happens when the world’s most essential industries—from public safety and utilities to agriculture and construction—encounter staffing shortages, outdated tools, and rising expectations from a new generation of workers? In this episode of Business Perspectives, we explore how Panasonic Connect is equipping mission-critical workforces with technology that doesn’t just meet the moment, but help
Logitech’s Approach to Hybrid Work, AI Collaboration, and Workplace Design
What does the future of work look like when the focus shifts from where people work to how they work? In this episode of Business Technology Perspectives, Neil C. Hughes is joined by James Campanini, Head of B2B Europe at Logitech, to explore how workplace technology is evolving to empower productivity, foster inclusivity, and rethink collaboration across every environment.For over 45 years, Logit
Unlocking New Business Models with Vodafone’s Tech Leadership
What does it take to build a future where devices can transact with each other, where AI systems learn directly from the physical world, and where the idea of a metaverse becomes something practical rather than abstract?In this episode of Business Technology Perspectives, we explore these questions with David Palmer, Chief Product Officer at PeerPoint by Vodafone. David recently authored The Busin
SAP Discusses the Intersection of Sustainability, Compliance, and Innovation
In this episode of Business Technology Perspectives, I’m joined by Sandeep Bhattarai, Utilities Value Advisor at SAP UKI, to unpack the growing challenges facing the sector, and whether digital transformation can offer a sustainable way forward.Recorded remotely but rooted in shared local ties—we discovered we’re both based in the West Midlands—this discussion covers the real pressures weighing on
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