The Internal Comms Podcast
The Internal Comms Podcast explores the evolving field of internal communications, featuring interviews with thought leaders. Host Katie Macaulay discusses how organizations can improve workplace communication, emphasizing the value of collective wisdom. The podcast releases new episodes every other Wednesday.
Episodes
Stop measuring engagement, start measuring happiness - with Nic Marks (#136)
For decades, organisations have obsessed over employee engagement. But what if we've been measuring the wrong thing? What if engagement isn't the key to organisational performance after all?
In this episode, Katie sits down with happiness researcher, statistician and author Nic Marks to explore why happiness is the foundation of performance.
Nic has spent more than 30 years studying what makes
Building the Communicating Organisation – with Colin Archer (#135)
Where’s internal communication heading? Colin Archer has a pretty good idea.
In this episode of the Internal Comms Podcast, host Katie talks to the Spirax Group’s head of communications about an initiative Katie describes as ‘one of the boldest, bravest, most innovative I’ve seen.’
The Communicating Organisation is an approach to internal communications that replaces traditional top-down messa
IC’s next chapter– with Martin Flegg and Dr Kevin Ruck (#134)
All-star IC double act Kevin Ruck and Martin Flegg return to the Internal Comms Podcast to provide a to-the-minute update on where they think internal communication is today. And it’s not looking good for leaders.
‘Trust just isn’t there anymore,’ Martin tells Katie in an episode packed with insight. The authors of the newly published fifth edition of their book Exploring Internal Communication:
Doing change right – with Rachel Miller (#133)
The podcast’s most frequent guest is back to share more of her invaluable insight, knowledge and IC know-how.
Rachel Miller, founder of All Things AI, change expert and author, is synonymous with the internal communication profession.
And she has a new book out: Successful Change Communication: How to Inform, Involve and Inspire Your Employees. It’s a practical handbook for any organisation na
The secret sauce of Virgin Voyages – with Alex Zeitz (#132)
In this episode, host Katie Macaulay sits down with one person and three job titles. Alex Zeitz is senior director of global operations, experience and belonging at Virgin Voyages. So, one job title really. But while many organisations would separate these responsibilities out, the award-winning cruise business deliberately brought them together.
Katie speaks to Alex to find out why.
Alex’s fi
Internal communication lessons from Médecins Sans Frontières – with Eva Kongs (#131)
Médecins Sans Frontières (Doctors Without Borders) is one of the world’s best-known and most extraordinary not-for-profit organisations.
One of its core principles is témoignage – to bear witness, to share. Communication, therefore, sits at the very heart of its mission and as Head of Internal Communications, Eva Kongs leads efforts to communicate with staff responding to some of the world’s mos
Actors, not audiences – with Emma Bridger and Lee Smith (#130)
If you’re tired of the ‘when will internal communication make it to the top table?’ debate, the first episode of Season 15 is for you.
Emma Bridger, a psychologist turned engagement specialist, has spent more than two decades helping organisations create more human workplaces. Lee Smith co-founded Gatehouse and launched the State of the Sector survey, now the largest global research study of int
How Coca-Cola builds belonging with Shanna Wendt (#129)
The holidays are coming. So, what better time of year to welcome Shanna Wendt, Vice President of Communications at Coca-Cola Euro Pacific Partners, to the Internal Comms Podcast.
Coca-Cola is one of the world’s most famous brands. The inner workings of the organisation are however less well-known. In this episode, Katie Macaulay gets to peak behind the curtain and explore a world of IC that mix
Creativity and belonging with Lemn Sissay (#128)
An internal communication profession in an impenetrable bubble is no use to anyone. It helps, from time to time, to reach out, listen, learn – fill yourself up with a story from outside the corporate carousel.
It’s in that tradition that Katie Macaulay invited poet, playwright, author, former university chancellor, official poet of the London Olympics, honorary fellow of Oxford and Cambridge c
What's really holding you back, with David Norris (#127)
‘The qualities that matter most are not technical skills, but inner resources’ is the central thesis of comms coach David Norris’ work. Good news if you don’t want to read the IC tech manual. But then again… how do you raise that inner game?
You can start by listening to this revealing and captivating conversation between David and Katie Macaulay, recorded for episode number 127 of the Internal C
Cracking the frontline code – with Victoria Dew (#126)
In this episode, Katie welcomes back the Internal Comms Podcast’s MVP, founder and CEO of Dewpoint Communications Victoria Dew.
Back in 2022, Victoria featured on episode 61 of the podcast – our most popular yet, with 21,000 listens and counting. She returns three years later with the same incredible insights into our industry, an infectious enthusiasm for all things IC and a clear-minded view of
Ryanair’s exercise in efficiency – with James O’Connor (#125)
Ryanair flies 200 million passengers to 37 countries in 600 aircraft, a huge operation with a pop-cultural reputation for cheap cheap flights and frank, tongue-in-cheek communication.
With 27,000 employees in a range of roles – from IT to operations, engineers to cabin crew – the internal communication challenge is similarly huge. So, what is the comms and culture really like inside Ryanair? I
Kicking corporate clichés to the curb with Steve and Cindy Crescenzo (#124)
Episode #124 of the Internal Comms Podcast is a joint interview with returning guest Steve Crescenzo and his business partner and wife Cindy. Together, with host Katie Macaulay, they put the world – and words – of corporate communications to rights.
It’s frank. It’s funny. And it’s full of fantastic, practical advice to help your content cut through.
Together, they tackle the big IC challeng
Don’t post, participate – with Roger Christie (#123)
In this episode, host Katie Macaulay learns how to get social media right.
Tough ask? Not when you’ve got Roger Christie on hand to help. For the past 15 years the founder of reputation advisory firm Propel has helped senior executives gain the confidence and insight they need to earn trust in a world where trust has become a precious commodity.
In this highly quotable episode ( ‘There shoul
The science of happiness (and why we get it wrong) – with Professor Catherine Sanderson (#122)
Season 14 of the Internal Comms Podcast kicks off with a conversation about happiness.
Host Katie Macaulay welcomes Professor Catherine Sanderson to discuss what really makes us happy. The internal comms hook? As internal communicators, we’re often asked to promote wellbeing initiatives at work; the link between happiness and productivity is clear.
Together Katie and Catherine – a professor
Episode 121 – The story behind Bupa's elephant
In this episode of The Internal Comms Podcast, Katie Macaulay is joined by Jo Hudson, Group Director of Internal Communication at Bupa.
Jo has spent the past 16 years at Bupa, one of the world’s largest healthcare organisations. She’s worked across internal and external comms, PR, media relations, brand and engagement. Now, she’s leading IC in a complex, global business, with 100,000 colleagues s
Episode 120 – Walk the line – how to stay in sync
In this episode of The Internal Comms Podcast, host Katie Macaulay sits down with alignment strategist and leadership coach Zora Artis to explore a crucial question: how can internal comms teams unite people around what matters most?
It’s no easy task, but Zora brings three decades of in-the-trenches experience. As CEO of Artis Advisory, co-founder of the Alignment People and a partner at Mirror
Episode 119 – The suite spot – Microsoft minus the mayhem
If the platforms you use at work were built by Microsoft, this episode is essential listening.
Katie is joined by Alex Graves, Chief Visionary Officer at Silicon Reef — the people-first Microsoft experts — for a fast-paced, plain-speaking conversation on making technology work for people.
Alex shares practical strategies for rolling out new digital channels on a shoestring — including what corne
Episode 118 – Satirising the spin – a bullsh*t investigation
If you have ever found yourself circling back, touching base, breaking down silos or leveraging strategic synergies — then these guests are speaking your language.
Charles Firth and James Schloeffel are the Australian comedy duo behind Wankernomics. Their brilliantly sharp satire holds a mirror up to the strange, slippery and often nonsensical language we only use at work. What started as a comed
Episode 117 – From humanising a prime minister to empowering the quietest voices
What does it take to make one of the most scrutinised leaders in the world feel relatable? And how do we build internal comms that truly include everyone — especially the quieter voices?
In this episode, Katie Macaulay is joined by personal brand expert, storytelling strategist and award-winning filmmaker Richard Etienne. Richard shares the remarkable story of being summoned to 10 Downing Street
Episode 116 – How to build a remarkable career without a plan
Fred Cook’s career proves success doesn’t require a straight line. Now Chairman Emeritus of global PR agency Golin, Fred has spent 35+ years advising world-famous brands – Amazon, McDonald’s, Disney – and visionary CEOs like Jeff Bezos and Steve Jobs.
But his journey began far from the boardroom. Fred’s early resumé includes being a pool hustler, cabin boy and chauffeur for drunks. He describes h
Episode 115 – Curiosity, creativity & the imposter myth
Inspiration is everywhere when you stay curious. That’s the thread running through this episode of The Internal Comms Podcast, where Katie Macaulay welcomes communication, creativity and leadership consultant Beth Collier. The author of the brilliant Substack newsletter Curious Minds, Beth takes Katie on a journey from her early days working in Hollywood to her role today as a respected comms pro.
Episode 114 – The credibility code: Become the leader your team deserves
What does it mean to be a credible leader? And just how important is that credibility to your team? In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes back leadership and internal communication expert Jenni Field to unpack all this and more.
Jenni is the author of Nobody Believes You: Become a Leader People Will Follow, and former president of the Chartered Institute of P
Episode 113 – Soft skill? Think again: The hard truth about storytelling
In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes Jeremy Connell-Waite, Global Communications Designer for IBM, an acclaimed speechwriter and storyteller, and a performance coach for senior executives.
In this fascinating conversation, which will challenge everything you thought you knew about storytelling, Jeremy guides Katie through the concept of storytelling design –
Episode 112 – From intent to impact: take charge of your career
We’re back for season 13 of The Internal Comms Podcast and to kick things off, host Katie Macaulay is joined by Eduvie Martin. Eduvie is Group Communications and Engagement Manager at British American Tobacco, President of the IABC’s UK and Ireland Chapter and Executive Director of Marketing and Communications at Comic Republic – a creative media company changing the narrative on African storytell
Season 12 – 2024 Christmas Special: nine gifts from the archive
In this episode, we mark a big milestone with a gift-wrapped edition of the Internal Comms Podcast.
It’s six years since the show launched and, in this Christmas special, host Katie Macaulay shares some of her favourite moments.
From Professor William Kahn’s take on the meaning of engagement, to Seth Godin on creating the right conditions for people to change their attitude, via the Chief Corpor
Episode 111 – A creative leader's blueprint for brilliance
This week on The Internal Comms Podcast, host Katie Macaulay is joined by a very special guest – AB's creative director, Joel O’Connor. Joel has been with AB for well over a decade, and has seen our agency and the wider internal comms space change beyond recognition.
In this rare look behind the curtains of a communications agency, the episode explores Joel’s creative process, his ideal brief, hi
Episode 110 – Navigating the shifting digital landscape
This week on The Internal Comms Podcast, host Katie Macaulay is joined by co-founder of Local Wisdom, tech expert and comms leader Pinaki Kathiari. With his rare passion for both the sciences and the arts, Pinaki has built a company that advises organisations large and small on how to launch and scale their comms platforms.
Internal comms technology has often been late to the party. But as Pinaki
Episode 109 – The business of belonging: A new approach to DEI
We all deserve the opportunity to thrive at work. We deserve equal opportunity. We deserve to feel valued and included. That’s what diversity, equity and inclusion (DEI) is all about and as polarising as it may have become, it’s here to stay.
In this episode of The Internal Comms Podcast, DEI educator, author and comms leader Kim Clark joins Katie Macaulay to discuss how internal communicators an
Episode 108 – Seth Godin rewrites the rules of internal communication
In this episode, Katie Macaulay is joined by author and influential blogger, Seth Godin.
Seth was top of Katie’s guest wish list when The Internal Comms Podcast launched five years ago. As the author of 22 international bestsellers and as one the world’s most respected marketers, Seth has changed the way millions of people think about marketing, creativity and work. Now we lift the lid on Seth’s
Episode 107 – Beyond words: A blueprint for more impactful, immersive IC
In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes international internal comms consultant and strategist Monique Zytnik to the hot seat. Monique is the author of Internal Communication in the Age of Artificial Intelligence. She has two decades of experience shaping strategies and crafting personalised, more meaningful communication experiences.
In this wide-ranging conve
Episode 106 – School of thought: Inside Matt Tidwell’s comms curriculum
In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes Matt Tidwell to the hot seat. Matt is a consultant, communicator and educator, and has led comms agencies, built brands, advised CEOs and nurtured the next comms greats at the William Allen White School of Journalism and Mass Communications at the University of Kansas. As you can imagine, he has a wealth of fantastic life
Episode 105 – Reaching the peak of success: IC at Iron Mountain
We’re back for Season 12 of The Internal Comms Podcast, and in this first episode, host Katie Macaulay is joined by Senior Director of Corporate Communication at Iron Mountain, Neil Jenkins. Neil has led internal comms at British Telecom, Coca Cola, Vodafone and Siemens, and has more than a few tales to tell when it comes to engaging that hard-to-reach, disparate audience.
This episode goes ‘unde
Episode 104 – Communications excellence in times of rapid change
McKinsey & Company is one of the world’s most renowned strategic management consultancies. With a mission of striving for “change that changes everything”, its global team of change and strategy consultants has delivered some of the most complex and challenging change programmes in the world. Join Katie Macaulay as she goes under the hood and find out what makes IC tick at McKinsey.
This episode’
Episode 103 – Say the thing now: Candid conversations at Reddit
On a platform where the candid and the curious are king, how do you make sure what’s inside reflects what’s on the outside? Meet Sean Langston, Jr., Head of Internal Communication at Reddit, to find out.
Sean turned to internal communication following a formative experience at college, in which he realised that there was real value in helping organisations become “mess-proof” from the inside. As
Episode 102 – The sound of success: IC at Spotify, Mastercard and beyond
Ever been curious about how some of the biggest brands in the world tackle their internal communication challenges? Well look (or listen) no further. Kerri Warner, this week’s guest on The Internal Comms Podcast, held the reins at both Spotify and MasterCard.
Kerri has a huge range of IC experience spanning the consulting, agency and corporate world. Starting out in social science and psychology,
Episode 101 – From complex to clear: Elevate your presentations
As internal communicators, empowering leaders to clearly communicate business strategy, important updates and company values is a valued skill. How can we inspire colleagues and leaders alike to make the complex simple?
This week’s guest and founder of Present Your Science, Melissa Marshall, has built a career educating scientists, engineers and technical professionals about how to present their
Episode 100 – Meet the super-connector behind #CommsJobs
After years running an internal communications team, Daniel Mendez emigrated from Chile to the U.S., where he faced a host of barriers to success. A language barrier. A small or non-existent professional community. The difficulty in proving himself. And yet, he emerged as a hugely successful communicator and connector.
Daniel is the brains behind the #CommsJobs hashtag, one of the most impactful
Episode 99 – The communicator’s communicator
In this episode of The Internal Comms Podcast, host Katie Macaulay is joined by Linda Zebian. The very first Director of Communications at PR management platform Muck Rack, Linda spent a decade in various comms roles at The New York Times during its transformation from print ad-supported newspaper to the most successful digital subscription business in the world.
Linda has put her unique experien
Exclusive reveal: Katie’s IC masterclass
Join us for a special episode of The Internal Comms Podcast as host Katie Macaulay announces the imminent launch of her unique on-demand masterclass.
With more than three decades at the forefront of internal comms, including leading the world’s first internal comms agency, AB, Katie has developed a masterclass programme that promises to elevate the capabilities and boost the impact of in-house in
Episode 98 – How to build a powerful personal brand
This week on The Internal Comms Podcast, host Katie Macaulay is joined by serial entrepreneur, author, keynote speaker and business mentor Chris Ducker. Chris is a renowned expert in building powerful personal brands – taking solo entrepreneurs and leaders to new levels of success and transforming them into the go-to leaders in their respective industries.
Chris and Katie cover a lot of ground in
Episode 97 – Leaving the ladder down: helping IC pros step up
In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes back the show’s first-ever guest, Rachel Miller.
Rachel is an internationally recognised internal comms legend, with more than two decades of educating, advising and commenting on the profession under her brand All Things IC. Alongside her podcasting, blogging and consulting work, she is the author of Internal Communicati
Episode 96 – Inclusion in action: Kindness is the keystone
This week on The Internal Comms Podcast, host Katie Macaulay is joined by Global Belonging, Equity and Impact Consultant, and self-styled ‘human-centric technologist’, Bob Watanabe.
Bob has been working in HR technology for over two decades and is a fierce believer in always doing something to make someone’s life better. His human-centred approach brings new light to business challenges, workplac
Episode 95 – Mastering your approach to strategic communication
This week on The Internal Comms Podcast, host Katie Macaulay is joined by award-winning marketing and communications expert Danielle Bond.
Recently retired from corporate life, Danielle has held the CMO role at many leading professional services firms throughout her career. Most recently, she led the brand, corporate comms and marketing function for consulting engineering firm Aurecon, where she
Episode 94 – The stories that shape us
In this episode of The Internal Comms Podcast, host Katie Macaulay is joined by leadership communications coach and co-founder of Engage Kenya, Agatha Juma.
Agatha credits an embarrassing experience as a speaker at a conference for igniting her interest in comms and public speaking. That grew into what Agatha calls a deep passion for developing leadership capabilities. But it’s not just corporate
Episode 93 – The sound of success: Why it pays to listen to employees
We’re back for Season 11 of The Internal Comms Podcast! And kicking us off with a very special episode, this week host Katie Macaulay is joined by not one, not two, but three guests.
Kevin Ruck, Mike Pounsford and Howard Krais are the three authors of a brand-new book called Leading the Listening Organisation: Creating Organisations that Flourish. They are all internal communications aficionados,
Moment 35 – The four Cs of content: How internal communicators can create comms that land
Looking for tips on creating internal communications that land – and stick? In this Moment from The Internal Comms Podcast, Steve Crescenzo shares a few things you absolutely must keep in mind. He calls them ‘the four Cs’.
Creative. Think outside of email and your intranet. As Steve’s son told him, “Young people are not reading their emails and they aren’t visiting websites”. We have to think dif
Moment 63 – Are you listening? The power of questions in leadership: Mike Roe
“I realised I was probably a pretty crap listener,” Mike Roe tells Katie Macaulay in this Moment from The Internal Comms Podcast.
We often go to leaders and start by asking them something entirely different to what we are really there to ask. It’s down to leaders, says Mike, to ask the right questions and really listen to the responses.
So, Mike took a leadership course that equipped him with in
Moment 57 – Language matters: Building two-way engagement at IKEA
At IKEA, choosing the right words when communicating with the workforce is everything.
Guy Britt, IKEA’s Global Head of Co-worker Comms, tells Katie Macaulay the use of ‘co-worker comms’ instead of internal or employee comms is very deliberate. “It’s based on the fact that those we’re communicating to are people,” he says.
The team at IKEA want to activate their colleagues; inspire them, and cr
Episode 92 – Revolution coming: How AI is transforming internal comms
If you have ever attended one of Shel Holtz’s presentations, you will know that, more often than not, it’s standing room only. Shel has a remarkable ability to anticipate what's next for internal communication, a knack for seeing what's around the corner and an in-depth understanding of how technology is revolutionising our world of work.
Since Chat GPT was made public in November 2022, AI has d
Moment 61 – Human-centric businesses do better: Victoria Dew
Does your approach to internal communication have the human touch?
It’s essential to the humans you employ, says Victoria Dew, CEO of Dewpoint Communications and an internal comms aficionado. And it’s good for business, too.
If you’re relying on people to run your business – and not robots or machines alone – then Victoria says you should be creating an environment where those humans can bring t
Episode 91 – How to build a one-person IC powerhouse
Ever feel like, as an internal communicator, you’re fighting an uphill battle all by yourself? This week’s guest on The Internal Comms Podcast has exactly what you need.
Host Katie Macaulay welcomes internal communications strategist, author, and certified communication management pro, Emily Hecker.
With over a decade of experience under her belt, Emily has been a one-person team at a string of
Episode 90 – A shared vision: ED&I and IC in action
This week on The Internal Comms Podcast, host Katie Macaulay is joined by Sim Sian, Head of Equality, Diversity and Inclusion at Mitie, and Yvonne O’Hara, formerly Mitie’s Group Head of Internal Communication and Engagement.
Equality, diversity and inclusion, or ED&I, is fast climbing the corporate agenda. Creating an equitable environment that celebrates diversity and includes everyone is no lon
Episode 89 – Netflix-style IC: Snackable, on-demand and authentic
In this episode of the Internal Comms Podcast, host Katie Macaulay is joined by Access Group’s Global Head of Communications and Engagement, Paul Downey.
Paul caught Katie’s attention on LinkedIn, where he was discussing his unique approach to internal communications for a global, largely remote audience. With over 6,500 colleagues to engage, Paul had to shake things up for the Access Group’s an
Episode 88 – It’s fixable: How to tackle hard problems
In this episode of the Internal Comms Podcast, host Katie Macaulay is joined by Anne Morriss.
Anne is an entrepreneur, author, public speaker, and the Executive Founder of the Leadership Consortium, an accelerator dedicated to helping leaders thrive. And cutting across it all is Anne’s commitment to fixing things.
On Fixable, a podcast she co-hosts with her wife and business partner Frances Fre
Episode 87 – Tracing the legacy of internal comms
It’s often said we must understand the past to build the future, and that sentiment sits at the very heart of this episode.
This week on The Internal Comms Podcast we welcome professors Michael Heller and Joe Chick, of Brunel University. Michael and Joe were recently awarded a considerable grant from the UK government to write an institutional history of the internal comms function in the UK – an
Episode 86 – How to crush your next public speaking gig
Season 10 of the Internal Comms Podcast kicks off with one of Katie’s most compelling conversations yet.
Shil Shanghavi is a public speaking specialist, storyteller and head of speaker coaching for TEDx, Perth. He's gained an international reputation for both his captivating keynote speeches and the way he coaches others to speak. He helps everyone from business leaders to students (and now Inte
Coming soon: Season 10 of The Internal Comms Podcast
Our summer break is drawing to a close, Katie has dusted off her mic and we’re ready to launch Season 10 of The Internal Comms Podcast!
This season, we’ll be welcoming more of the bright lights in the communications industry to the hot seat. Packed with insights from some of the most influential comms leaders from all corners of the globe, this season is a must-listen for anyone honing their int
Moment 18 – 3% of employees are driving 90% of conversations: Mike Klein
In this moment, we catch up with Mike Klein, former political consultant, modern-day communications stalwart, and two-time guest on the Internal Comms Podcast.
Mike breaks down how organisations can find the four types of influencers that operate within the proverbial ‘walls’ of the business. When segmenting our workforce to find out who we’re actually communicating with, there’s a quartet of po
Moment 17 – How we create meaning: Sue Dewhurst & Liam FitzPatrick
What’s our one true purpose as internal communicators? It’s the question we’re all seeking the answer to.
This moment takes us back to when Katie first welcomed Sue Dewhurst and Liam FitzPatrick, co-authors of Successful Employee Communications: A Practitioner’s Guide to Tools, Models and Best Practice for Internal Communication, and masterminds behind the Melcrum Black Belt training programme f
Moment 13 – The message must change at each leadership level: Dr Kevin Ruck
If there’s one thing we’re clear about at AB, it’s that communication should not be a one-way street. And that’s what this moment is about.
We head back to Episode 13, where Katie sat down with the ‘Doctor of IC’, Kevin Ruck, to explore exactly how communication needs to shift at each level of an organisation.
They discuss the theory that line managers are the most important communicators in
Moment 06 – On tolerance, kindness and being enough: Henry Normal
As communicators, we could often do with slowing things down a little. In this moment, Henry Normal – author and co-founder of production company Baby Cow, which he founded with Steve Coogan – explains to Katie how life with his autistic son Johnny has taught him many valuable lessons about how we communicate with one another.
From the problem with the question “Why?” to the importance of toler
Moment 01 – What happens inside is reflected outside: Rachel Miller
Have you heard of an inside-out approach to communication?
It’s no secret that today’s internal comms messages seep into the world outside the office walls. After all, anything you say to your colleagues, bar protected IP and trade secrets, should be fit for external consumption. We’ve seen it time and time again: a leader sends out a poorly advised all-company email and it ends up on Twitter. I
Episode 85 – Lessons from a trailblazer
We’re ending Season 9 of the Internal Comms Podcast with a bang this week, as Sally Susman takes to the hot seat for her second appearance.
Sally is Executive Vice President and Chief Corporate Affairs Office at Pfizer, and on episode 55 she shared with Katie what it was like being on the company's vaccine development task force and being in the room when the US Federal Drug Authority gave the v
Episode 84 – Ethics in action: Insights from a global compliance leader
In modern business, integrity is non-negotiable.
As legislation ramps up in lockstep with colleague and customer demands, operating an ethical business in line with global regulations has never been more important.
That’s where Jonathan Satinsky comes in. As Johnson Matthey’s Group Head of Ethics and Compliance, he’s tasked with the challenge of embedding an ethical culture across a business w
Episode 83 – ESG: How IC can drive the agenda
Define ESG… Well, it stands for environment, social and governance. But can you really define what ESG actually is?
Put very simply, ESG is a set of criteria used to evaluate a company's impact on people and the planet. It’s not just about ‘operating sustainably’ and it's becoming increasingly important to investors, consumers and employees. But we would be wrong to think of ESG as yet another in
Episode 82 – The truth about resilience
It seems everyone’s talking about resilience, the ability to bounce back from misfortune or adversity. But as Bruce Daisley explains to host Katie Macaulay, there’s something wrong with what he calls the ‘resilience orthodoxy’, the idea that it’s not really what happens to you that matters, but your attitude to what’s happened.
In this, his second appearance on the Internal Comms Podcast (his fi
Episode 81 – Unilever: Inside a global success story
With over 130,000 colleagues, and a 100-year history, Unilever is one of the world’s largest consumer goods companies. And this week on the Internal Comms Podcast, we get a peek behind the curtain at how their IC function keeps them all supported and engaged.
Our guest this week is Charlotte Carroll, Unilever’s Global Head of People Communications. Charlotte has vast experience in her IC career,
Episode 80 – The inside track on comms at Mercedes F1
“The days we fail are the days our competitors live to regret,” said the late, great Niki Lauda. And that’s what this episode of the Internal Comms Podcast is all about.
This week, host Katie Macaulay welcomed Nicole Bearne, Head of Internal Communications for the Mercedes-AMG Petronas Formula One team. The F1 team competes at the very pinnacle of motorsport, and with a 1,200-strong workforce beh
Episode 79 – Lifting the lid on comms consultancy
Ever considered what it takes to become an effective communications consultant? Then this week’s episode of The Internal Comms Podcast is for you. Host Katie Macaulay welcomes Simon Monger to the hot seat to discuss internal comms, change, engagement, authenticity and the power of being just that little bit disruptive.
Simon has a breadth of experience in internal comms, with stints at E.ON, Tra
Episode 78 – Comms with courage
This week on The Internal Comms Podcast, host Katie Macaulay welcomes Audacity’s Jason Anthoine. Jason has spent three decades working in internal communication, employee experience and culture change, and has a refreshing take on the profession.
Jason says on his company website: “I do one thing: I help companies inform, involve and inspire their employees.” It’s what every internal comms practi
Episode 77 – Here for the culture
This week on The Internal Comms Podcast, host Katie Macaulay welcomes culture-chameleon Shane Hatton. Shane is many things – author, international speaker, trainer, leadership coach, podcast host… but he best describes his journey as “a long collision of marketing, leadership and psychology.”
Shane is the author of Lead the Room and Let’s Talk Culture, two fascinating books that get to the crux o
Episode 76 – Employee experience: For the people by the people
This week on The Internal Comms Podcast, host Katie Macaulay welcomes Nicholas Wardle. Nicholas is Head of Employee Experience at Brand Experiences, and co-author of ‘Monetising the Employee Experience’. So, it’ll come as no surprise that this conversation offers some deep insight into the many ways motivated colleagues can drive productivity and ultimately ROI.
Many have said (and we agree) that
Episode 75 – Inside the world’s most famous corner shop
This week on The Internal Comms Podcast, host Katie Macaulay welcomes Sam Bleazard. Sam’s role as Employer Brand Content Producer takes him behind the scenes of ‘the world’s most famous corner shop’, Fortnum and Mason and, in the second episode of season nine, join Katie as she gets an exclusive behind-the-scenes peak at life at the King’s grocer.
Fortnum and Mason is an iconic British institutio
Episode 74 – Culture with sticking power
The Internal Comms Podcast is back for Season 9!
To kick off this season, we welcomed BizJuicer’s Andy Goram to the hot seat. Andy’s passion for building businesses ‘from the inside-out’ aligns rather nicely with our own ethos at AB, and makes him the perfect guest to help inspire and inform our listeners.
Andy’s formative working experiences were in hospitality, learning the power of relations
Season 8: In the rear view mirror
With Season 9 of The Internal Comms Podcast right around the corner, host Katie Macaulay has taken the opportunity to reflect on the wisdom and insight shared over our latest season and complied some highlights we know you, the audience, will enjoy.
This bonus episode spotlights some of the standout moments from Season 8. From a surprise trip to the stars with ICology’s Kristin Hancock to actiona
Episode 73 – Forging your own path
The season 8 finale features Jennifer Thomas, Head of Communications for the Data & Analytics branch of the London Stock Exchange Group.
Born in London to Guyanese parents, Jennifer was raised in Canada and studied in California. Being a black British girl in the early 80s meant being treated as an outsider, a formative experience which galvanised her to forge her own path. Google Jennifer today
Episode 72 – Making your way to the top
Episode 72 of The Internal Comms Podcast sees host Katie Macaulay joined by Adrian Cropley, CEO and founder of Cropley Communication and the Centre for Strategic Communication Excellence.
An industry stalwart, Adrian has witnessed the evolution of IC from PR’s ‘ugly cousin’ to a business-critical strategic imperative. He’s clear that today’s practitioners are not simply ‘communicators’, but ‘comm
Episode 71 – Effective comms starts with knowing yourself
This week’s guest on The Internal Comms Podcast is Joanna Parsons, Head of Internal Communications & Culture at Teamwork. Joanna made Irish history as the first ever Head of Internal Comms for An Garda Síochána, Ireland’s National Police Force, and her work communicating with the police through the Covid-19 pandemic has won her four prestigious awards.
A trained sociologist, Joanna knows the best
Episode 70 – Reaching across the aisle
Shelby Scarbrough, author of 'Civility Rules! Creating a Purposeful Practice of Civility', shares her deep insight and experience ‘reaching across the aisle’ on episode 70 of The Internal Comms Podcast.
Throughout an illustrious career at the White House and US State Department, Shelby honed her approach to tackling complex, high-stakes communication. In an increasingly polarised world, she is a
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