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Business Leader

Business Leader

Business Leader 211 episodes Latest May 26, 2026

Richard Harpin, who grew HomeServe from a single idea to a £4.1bn sale, interviews entrepreneurs and business leaders about the moments that shaped their success and failure. The podcast offers original advice and practical insights for anyone building or leading a business.

Episodes

Vinted nearly went bust, now it's worth €8 billion Jun 9, 2026 37:58 Vinted wasn't an overnight success. The game-changing decision that saved it from failure? Making selling completely free. Adam Jay, CEO of Vinted's Marketplace arm, talks to Sir Richard Harpin about how he helped perfect the Vinted playbook and rolled it out into 26 markets worldwide – France was the first success story.Adam reveals the mistakes made along the way, the pivots that mattered, and t
How Humble Crumble went from viral video to stores across London Jun 2, 2026 38:12 Kim Innes, the founder of the dessert brand Humble Crumble, recounts her extraordinary business journey to Sir Richard Harpin. It begins with tough shifts at a vendor's stall in Spitalfields market in east London and ends with a chain of successful shops devoted to her product, the fruit crumble pudding. She didn't get it right at first in the market stall, she explains. She was too fixated on exo
How to build an AI startup in the UK May 26, 2026 46:18 Nnamdi Emelifeonwu left a top London law firm to set up one of the UK’s fastest-growing legal tech companies. He talks to host, Sir Richard Harpin, about how building a tool to help his visually impaired colleague to navigate complex legal documents led to co-founding Definely. It is an AI-powered legal tech platform designed to help lawyers access definitions, clauses and key information instantl
From €2.5bn to €16bn: How Sephora redefined beauty retail May 19, 2026 51:26 Chris de Lapuente, former Executive at LVMH and CEO of Sephora, played a pivotal role in scaling the business from €2.5bn to €16bn during his 13 years at the helm of the beauty retailer. He first met host Sir Richard Harpin at Procter and Gamble and shares reflections on their training which led to many successful business leaders. Chris describes how he grew Sephora, expanded globally and learned
Using AI to fight cyber risk May 12, 2026 43:22 Jonathan Spry, co-founder and CEO of reinsurance startup Envelop Risk, talks to Sir Richard Harpin about how cyber-attacks are now inevitable for modern businesses — and how business leaders can mitigate the risks. From ransomware and Black Swan events to AI-generated threats, Jonathan reveals how his company uses AI and advanced analytics to model catastrophic cyber scenarios for insurers around
The art of the possible: Scaling to £240M May 5, 2026 38:49 If something isn’t working in your business – at what point do you say – let’s adapt and change course? Sir Richard Harpin talks to Kai Feller, the co-founder of Bark.com, the online marketplace that connects you to a local gardener or event planner. Kai Feller had a make-or-break moment and changed his business model in response. After that the company grew by 200 percent over three years and Kai
Can BT beat the odds? Apr 28, 2026 46:59 BT's chief executive, Allison Kirkby, talks to Sir Richard Harpin about how her working class upbringing and training at Procter & Gamble set her up for becoming CEO. Kirkby built her reputation as a straight-talking turnaround leader and since taking the top job at BT, over two year’s ago, she’s been cutting costs, reshaping the leadership team, and trying to bring clarity to the business. As
How the UK was Omazed Apr 21, 2026 39:31 Omaze's co-founder and CEO Matt Pohlson learnt the art of storytelling in Hollywood and used it to build a £200m revenue, for-profit, prize-draw business. He tells Sir Richard Harpin how two near-death experiences made him more determined to grow the company and how intuition is more powerful than he realised. The sweepstake specialist is a rare example of a business idea born in the US 
'Value people - especially those closest to the customer' Apr 14, 2026 39:54 Mitie may not be a household name, but its services are woven into the fabric of British life. It outsources key government services, including everything from facilities management of hospitals and data centers to security services for events. Its Chief Executive, Phil Bentley, who previously led British Gas, tells Sir Richard Harpin that the key to his success is 'managing your energy and the en
From £500 To Millions: The Mindset That Changed Everything Apr 7, 2026 39:59 Harry Stebbings gave up on his law degree in 2015 to take a chance on podcasting – a novel idea back then. He was an early mover in the world of entrepreneurship podcasting and built up a large, loyal following. But just as important, he explains to Sir Richard Harpin, were the guests he was meeting from the worlds of business and investment. He used his contacts to start the 20VC fund, named afte
"I can't quit" - Olivia Jenkins built a jewellery brand in honour of her mum Mar 31, 2026 44:39 At the height of Covid in 2021, Olivia Jenkins felt her life was in "the perfect storm". Foremost in her mind was the loss of her mother, to cancer. It was at this moment that she decided with her partner (and now fiancé) Jack, that they would start a jewellery business, named after her mother. Jewellery was an area she was passionate about and had some retail experience in. She developed stylish
"I don't like being switched off" - Stuart Machin, CEO of M&S, on work-life balance Mar 26, 2026 25:37 Stuart Machin, CEO of Marks and Spencer, talks to Sir Richard Harpin at the Business Leader Summit about leadership and encouraging "positive dissatisfaction". He also says he doesn't like to use the c word - cyber - as that was one of the hardest things he and the company have ever gone through. He gives a run through of his typical morning as a CEO, how he walks the floors of stores and the secr

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