The Journal Podcast
The Journal Podcast, produced by the Chartered Insurance Institute (formerly CII Radio), explores topics relevant to the insurance and financial services profession. Each episode features interviews with industry experts and discussions on current issues, professional development, and insights from the institute. The podcast aims to inform and engage professionals in the insurance sector.
Episodes
Episode 226 - National Consultation: Telematics and young drivers safety
In the latest Journal Podcast episode, we explore the CII consultation on the role insurers can play in improving road safety for young drivers, following a report from the Coroner's office of Coventry and Warwickshire into the tragic deaths of Harry Purcell and Matilda (Tilly) Seccombe. We discuss:
✅ What the consultation is, it's purpose and impact on the insurance profession
✅ How telematics c
Episode 225 - The Insurance Charity: Awareness Week 2026
In this episode of The Journal Podcast, as part of Awareness Week 2026, we’re joined by Helen Sanson, Chief Executive of The Insurance Charity, to explore how the organisation supports current and former insurance professionals facing financial hardship, health challenges, and other life-changing circumstances.
We discuss the charity’s new strategy, growing support services, Awareness Week initi
Episode 224 - Local Matters: Network Conference 2026
In this episode of The Journal Podcast, following on from the Network Conference 2026, we speak to Laura Scott, President of the Insurance Institute of Sheffield, Andy Brown, President of the Insurance Institute of Ipswich, Suffolk & North Essex, and Kayleigh Penwill, former president of the Insurance Institute of Bolton, about their experiences at this year's conference, the great networking oppo
Episode 223 - Prize Indemnity Insurance: Insuring big prize giveaways
From game show jackpots to high‑profile promotional giveaways, Prize Indemnity Insurance is the cover that makes big prizes possible — without organisations taking on big risk.
In this episode of The Journal Podcast, we're joined by Tom Stagg from WorldWide Special Risks, a leading provider of specialty insurance in this sector.
We’ll be unpacking what Prize Indemnity Insurance actually is, who
Episode 222 - Events Insurance: Protecting the big occasions
📈 With 37% of couples who got married in 2024 taking out insurance - and the cost of weddings now exceeding £20,000 on average, more and more people are looking to protect their special day.
In this episode of the Journal Podcast, we explore the world of Event Insurance, focusing on:
- What is covered by event insurance - and what isn't.
- The specific types of events covered - from small gather
Episode 221 - Specie Insurance
From fine art and jewellery, to collections and museums - specie insurance has you covered.
In this episode of the Journal Podcast, we explore the specialty line of specie insurance.
We find out:
➡️ How it differs from traditional property or cargo cover
➡️ The fascinating range of high‑value assets it protects
➡️ The individuals and companies that would utilise this type of cover
➡️ Some of t
Episode 220 - The Insurance Museum: The story behind insurance
In this episode of The Journal Podcast, we’ll be exploring where insurance really comes from — and why its history matters more than ever. From the earliest risks faced by society, to the changes brought on by the Industrial Revolution, we’ll trace how insurance evolved into the profession we know today.
We’ll also look at the role of the Insurance Museum in bringing this story to life — connecti
Episode 219 - Space Insurance
🚀 What is space insurance — and how do you insure deep‑space missions?
In this episode of The Journal Podcast, we go beyond the atmosphere to explore the fast‑evolving world of space insurance.
We're joined by Nick Oswald, Space Client Advocate at Elseco, to unpack:
- What space insurance actually covers
- Why underwriting space missions is uniquely complex
- How insurers think about launch v
Episode 218 - CII Group Strategic Plan Update 2026 - H1
In this episode, CII Group Chief Executive Matthew Hill joins us to give an update on the CII Group's Strategic Plan, including the focus for 2026, and what we have achieved so far.
Episode 217 - The History of the CII
Have you ever wondered where it all started?
In this episode of the Journal Podcast, Chris Shadforth, Communications Director at the CII Group, looks back on the history of the CII, alongside our Brand Manager, Harry Elliott.
We'll be exploring the origins and evolutions of the CII, how it began, why it formed and how our physical presence and identity has changed over time.
Episode 216 - Global Risks: Commonwealth Insurance Forum
What are the most challenging risks insurers face today?
In this episode of The Journal Podcast, co-founders of the Commonwealth Insurance Forum, Robbie Lyle and Francis De Zulueta, debate some of the most pressing global risks facing the insurance profession.
We'll be discussing the interconnectivity of these risks ranging from Nuclear and Space, to Cyber, AI and Ransomware, as well as those st
Episode 215 - The Professional Map
In this week's episode of The Journal Podcast, we explore how the CII Professional Map is being used in real workplaces to support genuine career development.
Vanessa Riboloni sits down with Meg Borah and Barbora Duskova from AXA Health, to discuss how the Professional Map helped them identify strengths, build confidence, navigate career progression, and create meaningful development opportunitie
Episode 214 - How to better support flood survivors
What can insurance professionals and firms do to better support flood survivors?
In this episode of The Journal Podcast, we’re discussing the recent report, released by the National Emergencies Trust and Lancaster University, calling for clearer information and guidance for flood survivors in the immediate aftermath of floods.
We’ll be exploring:
➡️ The outlines of the report
➡️ The implicati
Episode 213 - CPD: Why regulatory minima are not enough
In this episode, Rebecca Aston, Head of Professional Standards, and Adam Harper, Executive Director, Strategy, Advocacy and Professional Standards at the CII Group are discussing Continuing Professional Development, or CPD. They will be talking about the FCA’s withdrawal of 15 hours under the Insurance Distribution Directive (IDD), the requirement for CII and PFS Members, and the process of CPD au
Episode 212 - The Value of Chartered Status
As part of Chartered Week 2026, we’re diving into what it really means to be Chartered — beyond the letters, beyond the badge.
In this episode of The Journal podcast, we unpack how Chartered status shapes culture, strengthens consumer trust, and sets a higher bar for standards across our profession.
We’ll explore the difference it makes inside firms, the impact it has on customer relationships,
Episode 211 - Economic Abuse: Guidance for Insurers
What more do you think the insurance profession can do to support survivors of economic abuse?
In this week's episode of The Journal Podcast, we’ll be discussing the recently released CII Economic Abuse Report, focusing on:
➡️ What economic abuse is
➡️ How insurance providers can better identify economic abuse
➡️ Ways in which providers can prevent and respond to economic abuse
We’ll also spe
Episode 210 - National Apprenticeship Week 2026
Welcome to our National Apprenticeship Week episode of the Journal Podcast.
We take a look at insurance apprenticeships, early‑career pathways, and how real apprentices are building their futures in the profession.
In this episode, we’ll explore what an insurance apprenticeship actually involves, how apprentices balance work and study, the skills they develop, and how quickly they make an impact
Episode 209 - Callum Beaton, CII President 2026
In this episode of the podcast, recorded just before he took office, we speak with the 2026 CII President Callum Beaton FCII. We discuss his theme for his presidential year, his experience and hopes for the future of the profession.
Episode 208 - How to boost your wellbeing this winter
Struggling with motivation, mood, or energy during winter? You’re not alone.
In this episode of The Journal Podcast, we speak to Dr Stephanie Fitzgerald, a Chartered Clinical Psychologist and Associate Fellow of the British Psychological Society.
We are talking about practical tips to support your mental and emotional wellbeing through the winter months, inspired by psychological insight and rea
Episode 207 - Debunking vulnerability myths
In this episode of the podcast we look at debunking some myths around vulnerability and how firms can better serve vulnerable customers. Head of Research and Insight for the CII Group and lead author of 'Managing customer vulnerability in insurance and personal finance' Vanessa Riboloni, is joined in conversation by co-author Martin Grimwood, Director of FWD Consulting and Mandy Hunt, Managing Dir
Episode 206 - Commonwealth Insurance Forum: Bridging the protection gap
On this podcast we focus on Bridging the Protection Gap in Commonwealth Countries, with Francis de Zulueta & Robbie Lyle from the Commonwealth Insurance Forum.
Episode 205 - Vulnerability in the Claims Process
In this episode, we explore what “vulnerability” really means in the claims journey and why it matters more than ever.
Our guests' share their insights on identifying vulnerable customers, designing inclusive claims processes, and embedding vulnerability management into firm culture.
Drawing on the Chartered Insurance Institute’s latest report on Managing Vulnerability in the Insurance and Pe
Episode 204 - Budget 2025 Special
In this special episode of the Journal Podcast we provide some immediate reaction to the Budget 2025 in relation the insurance and financial planning professions. The episode was recorded on Wednesday 26 November.
Episode 203 - Subsidence Claims
Are you aware of one of the insurance profession’s fastest-growing challenges?
In this week's episode of the Journal podcast, we’re diving into subsidence. We'll be looking at:
➡️ What subsidence is
➡️ Why it’s becoming a bigger concern
➡️ How environmental changes like drought and extreme weather are shaping the risk.
We’ll explore the impact of climate change on claims and premiums, pract
Episode 202 - Engaging on an International level
In this episode of the podcast we will be discussing the CII’s international work, looking back at some of this year’s achievements and ahead to 2026 with CII Group colleagues Holly Porter, Executive Director Market and Opportunities, Gaenor Jones, Regional Director for Middle East, and Central & South Asia, Kenny Sui, Regional Director Asia Pacific, and Isaac Olubitan, Regional Director - Intern
Episode 201 - Demystifying Crypto with London Market New Gens
In this episode of the podcast we speak with Daniella Peers and Fintan O'Connor, members of the CII's New Generation Programme London Market Group for 2024-25, after their successful 'Crypto Confidence: How can the London Market demystify digital asset insurance?' event held at the Old Library in Lloyds. We discuss their project and time on the programme.
Find out more here: https://www.cii.co.u
Episode 199 - Local Matters
Are you making the most of the professional development and networking opportunities that your local insurance institute offers?
In this week's episode of The Journal Podcast, we're diving into the true value of your local insurance institute.
Join us as we chat with Holly Copsey, Presidential Team of the Insurance Institute of Leeds, and Fiona Cambridge, President of the Insurance Institute of
Episode 198 - Rest, Recovery and Recharge
Your rest is your superpower. But do you constantly feel like you're running on empty?
In this episode of the Journal Podcast, we speak to Anna Reddy, Workplace Health, Wellbeing & Leadership Coach, and founder of Leap Health, about the power of sleep, top tips on how to get a good night's sleep and ideas that you can easily put in place to recharge your batteries and optimise your rest and recov
Episode 197 - Food for Mood with Anna Reddy
What's one small, sustainable change you've made to your diet that has had a surprisingly big impact on your health?
In this episode of the Journal Podcast, we speak to Anna Reddy, Workplace Health, Wellbeing & Leadership Coach, and founder of Leap Health, about the ways we respond to different foods, the best way to fuel our bodies and tips to improve our health and live a healthy lifestyle.
Episode 196 - The Worshipful Company of Insurers
How can the rich history of insurance help shape and elevate the future of the profession?
In this episode of The Journal Podcast, we speak to Sarah Fardon, Senior Warden and incoming Master of the Worshipful Company of Insurers, to discuss the role of the organisation and how it supports its members and the wider insurance profession.
We also talk about Sarah's role within the WCI, what's on th
Episode 195 - How to manage your mental health
In this episode, we speak to Dr Stephanie Fitzgerald, a Chartered Clinical Psychologist, Neuropsychologist, international keynote speaker and award-winning author, focusing on stress, resilience and well-being.
You'll learn about the signs of stress in ourselves and others, the effects stress have on us mentally and physically and practical everyday ways we can look after and manage your mental h
Episode 193 - New Generation Programme
Do you want to be part of the New Generation Programme?
In this week's episode of The Journal podcast, we're discussing what the CII New Generation Programme is, who it's for and how it can benefit your career.
In addition, we speak about the introduction of the PFS New Generation Programme for 2025 and the impact this will have on individuals within the financial planning profession.
Joining
Episode 192 - Professional Standards Committee
In our latest episode, Christopher Digby, Executive Director at Howden Specialty, speaks with three of the newest members of the CII’s Professional Standards Committee:
Chris Cowton, a leading academic in financial ethics and Emeritus Professor at the University of Huddersfield, where he served as Dean of the Business School and Professor of Accounting. Chris continues to publish and advise busin
Episode 191 - Achieving Award Success
In this episode of the Journal Podcast, we're discussing the crucial steps you can take to win professional awards, both individually and as a firm, and the common mistakes people make when submitting a nomination.
We speak to members of our Claims Community Board and two judges at this year's British Claims Awards: Richard Napoli, Claims Director at Markel, Chris Hall, CEO at Questgates, and Ash
Episode 190 - Commonwealth Insurance Forum
In this episode, we speak to Robbie Lyle, Director at Lyle and Partners and Founder of the Commonwealth Insurance Forum (CIF) and Francis de Zulueta, Managing Partner at Alpine Development Partners Ltd and Founder of the Commonwealth Insurance Forum, about the role and purpose of the forum, their work to support people and professionals, and the foundations of work of the organisation.
If you'd l
Episode 189 - Network Conference Live! Introducing Adam Harper and Holly Porter
In this episode of the Journal Podcast, we speak to our two new executive directors, Adam Harper, Executive Director, Strategy, Advocacy & Professional Standards; and Holly Porter, Executive Director, Market and Opportunities. This conversation was recorded live at the Network conference 2025.
Episode 188 - Corporate Chartered status review
In this week's episode of The Journal Podcast, we speak to Ian Simons, Content & Capabilities Director at the Chartered Insurance Institute, to discuss the review of Corporate Chartered status.
Don't miss your opportunity to influence the future direction of our Corporate Chartered rules.
Check out our website for more information and how to get involved: https://www.cii.co.uk/membership/join-u
Episode 187 - Reflections on the BIBA Conference 2025
Episode 187 - Reflections on the BIBA Conference 2025 by Chartered Insurance Institute
Episode 186 - Transitioning into insurance from the armed forces
In this episode of the Journal podcast, Matthew Greig, Business Development Executive at the CII, and former armed forces veteran who had recently transitioned into the profession, is joined by industry leaders to explore how armed forces personnel can successfully transition into rewarding careers in insurance. The discussion highlights the pathways, support schemes, challenges, opportunities and
Episode 185 - Health & Wellbeing Podcast
In this episode of the podcast we are joined by Anna Reddy, Founder of Leap Health, a provider of bespoke, innovative and simple corporate wellbeing & wellness solutions. We discuss the impact of health and wellbeing in the workplace and tips on how to improve your physical and mental health.
Resources:
https://leaphealth.co.uk/resources/
https://www.mind.org.uk/
Episode 184 - Career paths with Martin Smyth at JLR (Jaguar Land Rover)
In this episode of The Journal Podcast, we're joined by Martin Smyth, Head of Insurable Risk for the UK's largest luxury automotive manufacturer, JLR (Jaguar Land Rover), to discuss his professional journey through the Insurance profession.
Episode 183 - Insuring E-scooters
In this episode of The Journal Podcast, we speak to Michael McCabe, Researcher at DAC Beachcroft, to discuss the laws surrounding e-scooters in the UK and the insurance implications of riding e-scooters illegally.
Episode 182 - Bars & Brushstrokes: Insuring gold and fine art
This week on the podcast, we explore the world of insuring high-value items - specifically gold bars and fine art. Recorded at the Bank of England Museum, we speak with curator, Jennifer Adam, and Liberty Specialty Markets’ Underwriting Manager, Ross Drabble, about the unique challenges involved in insuring these extraordinary assets.
Episode 181 - Lisa Heath: How Netflix avoids off-screen drama
In this episode, we speak to Lisa Heath, Risk Manager at Netflix, to discuss her professional journey through the area of production insurance and what it's like to work for the world's largest streaming service.
Episode 180 - Kevin Steed: A career path to AstraZeneca
In this episode of The Journal, we speak to Kevin Steed, Head of Group Insurance at the UK's leading biopharmaceutical company, AstraZeneca, to discuss his professional journey through the Insurance and Risk Profession.
Episode 179 - Engaging with your Local Institute
This podcast focuses on Local Matters, Matt Ward, Regional Membership Manager at the Chartered Insurance Institute, will be speaking with Danielle Ashmore, President of the Insurance Institute of Coventry, Sarah Hughes, Communications Officer for the Insurance Institute of Cardiff and Kath Harvey, President of the Insurance Institute of Aberdeen, to discuss their plans to engage their membership i
Episode 178 - Changing Careers
In this episode of The Journal Podcast, we speak to Mandy Hunt ACII, Chair of the CII Underwriting Community Board, Charlotte Halkett, Senior Consultant at Milliman LLP and Yasmin Carter-Esdale, Advisory Board Member of the CII Underwriting Community, about changing careers in later life and what impact this has on their professional journeys.
Episode 177 - Mandating insurance qualifications in UAE
In this episode, we speak to Gaenor Jones, Middle East and Central South Asia Regional Director of the Chartered Insurance Institute, to discuss the UAE Central Bank’s introduction of new legislation, which mandates professional qualifications for senior insurance representatives.
Episode 176 - Strategic ambitions for 2025
In this episode of the podcast we’re discussing the CII’s plans for 2025 with Chartered Insurance Institute Chief Executive, Matthew Hill.
Episode 175 - Supporting Vulnerable Customers
In this week’s episode, we are joined by Laura Clark, Senior Strategic Change Manager at Alzheimer’s Society, Mandy Hunt, Chair of the CII Underwriting Community Board and Managing Director MGA's at The Clear Group, and Matt Connell, Policy and Public Affairs Director at the Chartered Insurance Institute.
We are discussing the important role insurance professionals can play in supporting vulnerab
Episode 174 - Travel Insurance
On this episode of The Journal Podcast we’re discussing the travel industry and the important role insurance plays in helping us explore the world. We are joined by travel journalist and broadcaster, Simon Calder, and Gary Murphy,head of travel at Gigasure, and has has more than 20 years’ experience in the travel insurance profession.
Nicola Stacey - CII President 2025
In this episode, we speak to the CII president for 2025, Nicola Stacey, discussing her theme for the year ahead, her experience in Insurance and her aspirations for the profession.
Benefits of using the Connect mentoring platform
This week on the podcast with discuss the benefits of mentoring with three users of the CII's Connect platform. We are joined by mentors Adrian Golifer and Andrew Holdway, and mentee Mariela George.
CII Professional Communities Update
In this episode of the podcast we talk with CII Professional Community Board Members Rochard Napoli, representing the Claims Community, Laura Hancock from the Broking Community, and Mandy Hunt of the Underwriting Community.
They look back at highlights from 2024, and let us know what is in store for 2025.
The CII and PFS 2024 Apprenticeship Awards
Recorded at the CII and PFS 2024 Apprenticeship Awards, which celebrate apprentices and the role they play in bringing in fresh and diverse talent to the profession. We spoke to attendees and winners about the awards and their thoughts on apprenticeships.
The role of apprenticeships in attracting and retaining talent
In this episode of the podcast, we explore the key findings of the People Report 2024, commissioned by Davies, which highlights the ongoing challenges faced by insurance and financial services firms in talent attraction, development, and retention.
We are joined by Craig Potter, Senior Partner at Davies.
The role of insurance in UK farming and agriculture
In this episode of The Journal Podcast, we explore the vital role of insurance in UK farming and agriculture. We'll be talking about the importance of the farming sector to the UK's economy and environment, the risks involved in farming, and how insurance plays a vital role in supporting farming and agriculture, as well as what the future could hold for British farms.
We are joined by Adam Henson
One year of the Consumer Duty
In this episode of the podcast, we are looking back at the first year of implementation of the FCA’s Consumer Duty, which came into force in the summer of 2023.
We are joined by Laura Hancock, Managing Director at Yutree Insurance, and Chair of the CII’s Broking Community Board, and Mandy Hunt, Managing Director MGA’s at the Clear Group, and Chair of the CII’s Underwriting Community Board.
Women in insurance
In this episode of the podcast, we are discussing the topic of women in insurance, looking at developments within the profession, and work still to be done. Vivine Cameron,Equality, Diversity and Inclusion Manager for the Chartered Insurance Institute, is joined by Sandra Lewin, founder of the 100 Women in Insurance collective, and Angela Irvine, Sales Director at The Bletchley Group and Regional
Personal Development
In this episode of the podcast, we are discussing Personal Development and neuro linguistic programming.
Tim Groves, Programme Development & Partnership Manager for the Chartered Insurance Institute, is joined by Caroline Martin, Leadership Coach & NLP Trainer at Enabling Wings.
Vulnerable customers in claims
In this episode of the podcast, we are discussing vulnerable customers, and what claims professionals need to be aware of.
We are joined by Brit Harris, Head of Customer Outcomes at Markel, and William Quibell and Carolyn Mackenzie from the CII Claims Community Board.
The Professional Map - the journey so far
In this episode, we’re celebrating two years of the Professional Map which launched back in 2022. We are joined by Jasmine Shell, Innovation and Engagement Manager at EDII, and Caroline Martin, Personal Development Coach and former President of the Local Institute of Chelmsford and South Essex.
The Professional Map is the CII competency framework that outlines the skills and behaviours needed to d
Public Trust Index 2024
In this episode of the podcast, we are discussing the CII’s latest Public Trust Index results.
We are joined by Karl Helgesen, Chief Operating Officer, UK & International at RSA Insurance, and Matthew Connell, Director of Policy and Public Affairs at the CII.
New Generation Programme
In this episode of the podcast, Chris Bates, New Generation programme Alumni from 2017-18, is joined by Shauna Hopkins and Thomas Hedges, who were participants in the CII's New Generation programme last year as members of the Claims and Underwriting groups respectively. They discuss the benefits and their experiences of the programme.
CII Member Designations
In this episode of the podcast, we are discussing the CII’s member designations.
We are joined by Chris Shadforth, Communications Director for the CII.
Election Manifestos 2024
In this episode of the podcast, we are discussing the manifesto pledges of the main parties for the upcoming election.
We are joined by Henry Thompson, Head of Public Affairs at the Institute and Faculty of Actuaries
Looking back at the 2024 BIBA Conference
In this episode of the podcast, we are looking back at the BIBA Conference 2024, discussing some of the highlights and key takeaways from the event.
We are joined by Laura Hancock, Managing Director of Yutree Insurance and Chair of the CII Broking Community Board, and Mandy Hunt, Managing Director – MGA for The Clear Group and Chair of the CII Underwriting Community Board.
Interview with Matthew Hill, CEO of the CII Group
In this episode of the podcast we are speaking with the new CEO of the CII Group, Matthew Hill.
Passing CII Exams
In this episode of the podcast, we find out how the right techniques can help professionals pass their CII exams.
We hear from Lysette Offley from Genius Material, who specialises in helping professionals bolster their qualifications and build their confidence, while improving their job and life satisfaction. The recording is taken from a webinar that Lysette hosted which is available on the PFS D
Corporate Chartered Status
In this episode of the podcast, we are discussing the value of Chartered status for firms.
We are joined by Richard Talbot- Jones, Managing Director at Talbot Jones Ltd, and Debbie Gourlay, Commercial Underwriting Director at Covea Insurance.
Excelling at qualifications
In this episode of the podcast, we are discussing how to excel at CII qualifications.
We are joined by two of the CII’s Qualification prize winners, Hannah Green, winner of the Crawford UK Prize 2023 and The Dr Alexander Scott Prize for the Certificate in Insurance Market Specialisation, and Thomas Walker, recipient of the Worshipful Company of Insurers Prize for the Diploma in Financial Planning
The impact of traumatic claims
In this episode of the podcast, we are discussing the impact of traumatic claims on claims professionals.
We are joined by Shauna Hopkins and Steven Smith, who were members of the 2023 New Generation Programme’s Claims Group, and Claire Lashbrook and William Quibell, who are members of the CII’s Claims Community Board.
Routes into the profession
In this episode of the podcast, members of our Broking Community board will be discussing the different routes of entry into the profession.
We are joined by Tim Groves, Programme Development and Partnership Manager for the CII, Laura Hancock, Chair of the Broking Community Board, Isha Patel, Vice Chair of the Board, and Florence Dennis, member of the 2022-23 New Generation Programme Broking Gro
Spring Budget 2024
In this episode of the podcast, we are discussing the recent Spring Budget and the implications for the insurance and personal finance professions.
We are joined by Dr Matt Connell, Director of Policy and Public Affairs for the CII Group.
Inspire Inclusion
In this episode of the podcast, we are discussing how to inspire inclusion in the insurance and personal finance professions.
We are joined by Shani Clark, CEO at de Carteret Wealth Ltd, and Dr Vina Theodorakopoulou, Supervisory Board Member & Individual Member Lead at GAIN – the Group for Autism, Insurance and Neurodiversity.
Volunteering on Local Institute Councils
In this episode of the podcast, we are discussing volunteering on Local Institute councils.
We are joined by Jordana Ireland, Local Assist Division Manager at Insurance Solutions Group and Casey Jones, New Business Underwriter at Insurance Corporation Channel Islands. Both of whom serve on their Local Institute councils.
Claims Community Board Q&A
In this episode of the podcast, members of the claims community board and guests discuss some of the big questions in insurance for 2024. This discussion was recorded during a recent webinar.
Community Chair, Ashton West, poses questions to Richard Napoli, Jeremy Trott and Peter Forshaw.
Apprenticeships
In this episode of the podcast, we are discussing Apprenticeships.
We are joined by two former apprentices and winners of the CII’s inaugural apprenticeship awards, Rosie Gospage, Assistant Underwriter, Tokio Marine Kiln Insurance Services Limited, and Ryan McAllister, Supplier Manager at esure Group.
CII Presidential Theme for 2024
In this episode of the podcast, we are discussing the year ahead and the CII Presidential Theme for 2024.
We are joined by Ian Callaghan, President of the Chartered Insurance Institute.
Deconstructing Disability
In this episode of the podcast, we are discussing how Financial Services professionals can truly service individuals with seen/unseen disabilities considering the Financial Conduct Authority’s Consumer Duty Final rules and guidance that are now live from July 2023.
We are joined by Sarah Stephenson-Hunter, an EDI professional specialising in disability and LGBTQ+ training, advocacy and public s
