The Travel Disruptor looks at the big changes reshaping travel, business and technology, and what they actually mean for everyday people. It covers topics like AI, automation, leadership, customer expectations and human connection. Each episode features honest conversations, varied perspectives and questions worth debating.
Episodes
Travel War Stories 🕺 Times a human saved the day
Send us Fan MailWhen travel goes wrong, who saves the day? Producer Jeff compiled all the moments from Season One where our guests shared their wildest stories from behind the scenes. Got a travel war story of your own? Comment, and have your say!A stampede on the escalators. A stolen coach. 3,000 World Cup tickets that never arrived. We’ve pulled together thirteen moments from across Season One,
Can ChatGPT Plan Your Trip? These Travel Experts Are Testing It (Bonus Episode)
Send us Fan MailCan AI really plan your trip? Producer Jeff compiled all the moments from Season One where this was talked about. Our guests have had some intelligent takes on this and we want to know what YOU think too. Comment, and have your say!Everyone is asking ChatGPT to plan their holidays. But can it actually deliver one? We’ve pulled together eight moments from across Season One, where tr
Humans: The Dangerous Side of AI Nobody Wants to Discuss (Welcome to Season 2)
Send us Fan MailAs Season 1 comes to a close, Dylan and Uma revisit one of the biggest debates from the podcast so far: AI versus human empathy. Through a candid discussion, real-world experiences and provocative video reactions, they explore what AI should do, where human connection still matters, and why businesses risk getting it wrong if they treat AI as a shortcut to replacing people.Dylan sh
The Human Moat: What AI Can’t Replace in Travel
Send us Fan MailWhen everything goes wrong, technology can only take you so far.AI can build itineraries, automate bookings and process information at incredible speed. But can it replace the experience, relationships and instinct needed when real-world travel refuses to follow the plan?On this episode of The Travel Disruptor Podcast, Dylan Lall is joined by Uma Somia and Claudio Torti to explore
Two Legacy Legends vs Dylan's Ai Antics? (Can Ai Be Defended?)
Send us Fan MailFrom paper tickets to online booking and AI agents, travel has reinvented itself repeatedly. But has technology replaced travel professionals, or simply changed what makes them valuable?Dylan, Uma and veteran travel professional Zenobia debate whether AI can replace decades of experience, human judgment and the relationships that matter most when a trip goes wrong.In this episode:F
No Sites, No Search, Just Travel Made Easy 🤖 (SEO out, AEO in)
Send us Fan MailWhat happens when planning a trip no longer involves searching, comparing, clicking or even visiting a website?In this episode of The Travel Disruptor, Europe Incoming COO Dylan Lall speaks with Aleksandar Bijelic about a version of travel that suddenly doesn’t feel very far away: one where you simply tell your AI what you want, and it handles the rest.Your personal AI agent could
Travel Expos? Why Bother? (Big Spicy Debate)
Send us Fan MailWhy did Expos come back after COVID? Can technology replace the relationships that drive the travel industry? What defines those relationships anyway? And who cares?Dylan Lall is joined by Uma Somia and Claudio Torti of Europe Incoming to debate the future of DMC sales and the growing tension between face-to-face relationships and digital scale.From trade shows and personal network
"My AI Knows Me Better Than Any Agent Could"
Send us Fan MailWhat happens when AI stops being a tool we use and starts becoming something that knows us?In this episode, Dylan Lall explores AI, trust, accountability and the future of human connection — including what happens when personal AI assistants understand our preferences, habits, decisions and behaviour better than the people around us.In this episode:Using AI as a thought partner rat
Future Luxury Travel: AI, Access & the Human Touch
Send us Fan MailWhat happens to luxury travel when AI can find almost anything, automate huge parts of the planning process and learn a traveller’s preferences?In this episode of The Travel Disruptor, Europe Incoming COO Dylan Lall speaks with Monica Balli, a luxury travel and concierge specialist with more than 20 years of experience across travel and events.Together, they unpack what actually ma
All Your Travel Tech Is Going Away 💩
Send us Fan MailWhat happens when you turn the microphone around on the host?In this special episode of The Travel Disruptor, Producer Jeff Streck interviews Host Dylan Lall, revisiting some of the biggest ideas, debates and provocations from the first season of the podcast.The conversation takes a deep dive into Dylan's thinking around technology, artificial intelligence, human creativity, t
Wellness Travel Needs Knowledge, Not Vibe-Planning
Send us Fan MailEurope Incoming CEO Uma Somia and COO Dylan Lall sit down with Puneet Dahiya of Trexova, who brings 26 years of experience across the global travel industry and is now focused on the fast-growing world of wellness travel.Rather than getting caught up in the big growth figures around wellness tourism, the conversation looks at what’s actually happening behind them: a fragmented mark
Travel Agents: "Ai Can't Touch Us" ❌
Send us Fan MailEurope Incoming CEO Uma Somia and COO Dylan Lall sit down with David Boigne, travel industry veteran and founder of 5Continents, to talk about what AI is changing in travel and, perhaps more importantly, what it isn’t.David’s career has taken him from working as a tour guide in France to building a global travel business, giving him a front-row seat to decades of change in the indu
Safety, Service, and AI Strategies for DMCs
Send us Fan MailEurope Incoming COO Dylan Lall looks at a side of travel planning that doesn’t always make it into the glossy itineraries: knowing where not to go, what to watch out for and how good local knowledge can keep travellers out of trouble.From security advice and safer routing to real-time alerts, Dylan explores how AI could help travel companies spot risks earlier and communicate them
Will AI Disrupt or Replace Travel Agents and DMCs?
Send us Fan MailEurope Incoming COO Dylan Lall and CSO Staffan Nilsson take on one of the biggest questions facing travel right now: is AI genuinely going to disrupt the industry, or are we getting carried away by the hype?Drawing on Staffan’s 30 years across travel and travel tech, they explore where AI can genuinely make a difference and where the fundamentals haven’t changed. Trust, relationshi
From Telex to AI: Why Trust and Human Care Still Matter in Travel
Send us Fan MailWhat the hell is a telex??Uma Somia is CEO and Dylan Lall is COO at Europe Incoming.In This Episode:Uma, a 40-year travel industry veteran, shares how communication and operations evolved from landlines, telex and typewriters to computers, booking programs, email and now AI. Uma explains that early bookings relied heavily on phone calls, personal relationships, carbon-copy records
Welcome to The Travel Disruptor
Send us Fan MailThis is where it all begins! The Travel Disruptor Podcast is about the big changes happening across travel, business and technology, and what they actually mean for the people living through them. From AI and automation to leadership, customer expectations and human connection, each episode brings together honest conversations, different viewpoints and questions worth arguing about
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