The Travel Disruptor
The Travel Disruptor looks at the big changes reshaping travel, business and technology, and what they actually mean for everyday people. It covers topics like AI, automation, leadership, customer expectations and human connection. Each episode features honest conversations, varied perspectives and questions worth debating.
Episodes
Future Luxury Travel: AI, Access & the Human Touch
What happens to luxury travel when AI can find almost anything, automate huge parts of the planning process and learn a traveller’s preferences?In this episode of The Travel Disruptor, Europe Incoming COO Dylan Lall speaks with Monica Balli, a luxury travel and concierge specialist with more than 20 years of experience across travel and events.Together, they unpack what actually makes an experienc
The Tech of Travel: Major Disruption Is On The Horizon
What happens when you turn the microphone around on the host?In this special episode of The Travel Disruptor, Producer Jeff Streck interviews Host Dylan Lall, revisiting some of the biggest ideas, debates and provocations from the first season of the podcast.The conversation takes a deep dive into Dylan's thinking around technology, artificial intelligence, human creativity, trust, automation
Wellness Travel Needs Serious Vetting, Not Vibe-Planning
Europe Incoming CEO Uma Somia and COO Dylan Lall sit down with Puneet Dahiya of Trexova, who brings 26 years of experience across the global travel industry and is now focused on the fast-growing world of wellness travel.Rather than getting caught up in the big growth figures around wellness tourism, the conversation looks at what’s actually happening behind them: a fragmented market, more informe
HUMANS Are What Make Travel Experiences Great
Europe Incoming CEO Uma Somia and COO Dylan Lall sit down with David Boigne, travel industry veteran and founder of 5Continents, to talk about what AI is changing in travel and, perhaps more importantly, what it isn’t.David’s career has taken him from working as a tour guide in France to building a global travel business, giving him a front-row seat to decades of change in the industry. His view o
Safety, Service, and AI Strategies for DMCs
Europe Incoming COO Dylan Lall looks at a side of travel planning that doesn’t always make it into the glossy itineraries: knowing where not to go, what to watch out for and how good local knowledge can keep travellers out of trouble.From security advice and safer routing to real-time alerts, Dylan explores how AI could help travel companies spot risks earlier and communicate them faster. Rather t
Will AI Disrupt or Replace Travel Agents and DMCs?
Europe Incoming COO Dylan Lall and CSO Staffan Nilsson take on one of the biggest questions facing travel right now: is AI genuinely going to disrupt the industry, or are we getting carried away by the hype?Drawing on Staffan’s 30 years across travel and travel tech, they explore where AI can genuinely make a difference and where the fundamentals haven’t changed. Trust, relationships, operational
From Telex to AI: Why Trust and Human Care Still Matter in Travel
What the hell is a telex??Uma Somia is CEO and Dylan Lall is COO at Europe Incoming.In This Episode:Uma, a 40-year travel industry veteran, shares how communication and operations evolved from landlines, telex and typewriters to computers, booking programs, email and now AI. Uma explains that early bookings relied heavily on phone calls, personal relationships, carbon-copy records and local knowle
Welcome to The Travel Disruptor
This is where it all begins! The Travel Disruptor Podcast is about the big changes happening across travel, business and technology, and what they actually mean for the people living through them. From AI and automation to leadership, customer expectations and human connection, each episode brings together honest conversations, different viewpoints and questions worth arguing about.Who We Are:The
