The Mindtools L&D Podcast
Mind Tools Ltd 516 episodes Nov 10, 2026
This is a weekly podcast for Learning and Development and HR professionals. It features the Mind Tools team and special guests discussing challenges in the L&D and HR fields. Topics include learning needs analysis, evidence-based practice, the impact of technology on work, and trends from industry conferences. The show offers insights into performance, learning, and the modern workplace.
Episodes
521 — Live learning in the age of AI
AI promises personalized learning for everyone, at scale. So why are organizations still putting people in rooms together, and what does it take to make that time worthwhile? In this week's episode of The Mindtools L&D Podcast, Ross G is joined by Nick Bellinger, founder of Active Facilitation, and Becky Haasbroek, learning experience designer and facilitator at Mindtools Kineo, to explore why liv
520 — Crossing the 'AI Divide'
Many organizations have adopted AI, but far fewer have changed how people work, trained them, or made it safe to experiment. That gap is what we call the 'AI Divide'. In this week's episode of The Mindtools L&D Podcast, Ross D is joined by Dr Ana Voronkova from our Insights team and Rodrigo Bolaños, our Global AI Strategy Officer, to explore what return organizations can expect from their investme
519 — Julie Dirksen takeover: How do you stop AI doing your thinking?
Is AI making you smarter or dumber? And what is the cost of offloading even the simplest of tasks? In this week's episode of The Mindtools L&D Podcast, guest host Julie Dirksen and Cammy Bean are joined by behavioral scientist Samuel Salzer to explore how to stop AI eroding our thinking. We discuss: why 'cognitive surrender' is riskier than 'cognitive offloading' how 'automation drift' can lead t
518 — Julie Dirksen takeover: What does it mean to be 'the human in the loop'?
Every responsible conversation about AI ends with the same advice: check the output. But being 'the human in the loop' is often hard, draining work, and it gets harder when everything AI produces looks like an end product. In this week's episode of The Mindtools L&D Podcast, guest host Julie Dirksen and Claire are joined by Dr Markus Bernhardt of Endeavor Intelligence to explore the human behavior
517 — Julie Dirksen takeover: Who judges the work when AI contributed?
AI can make a rough idea look finished in seconds. That's great for productivity, but it's a real problem for anyone whose job is to judge the work. If polish, speed and thoroughness can all be generated, how do we know who actually knows their stuff? In this week's episode of The Mindtools L&D Podcast, guest host Julie Dirksen and Cammy Bean are joined by Koreen Pagano, CEO of Talent Rewire and c
516 — Is AI turning us into idiots?
At Learning Technologies this year, Nigel Paine said AI is turning us into idiots. It was a glib line, and he admits it. But if we hand our thinking over to a chatbot and accept whatever comes back, is he wrong? In this week's episode of The Mindtools L&D Podcast, Ross G is joined by Dr Nigel Paine, researcher, author, podcaster, broadcaster and consultant (he's a busy guy), to explore when AI mak
515 — Is performance the real cause of burnout?
Most advice on burnout focuses on workload, stress and work-life balance. But what if the real cause is the act we put on at work? And if it is, what does that mean for an industry built on improving performance? In this week's episode of The Mindtools L&D Podcast, Ross G and Gemma are joined by Rabih El Khodr, keynote speaker and author of The Way Out of Burnout, to explore where burnout really c
514 — Learning design was never about building courses
AI can build a course in minutes. That should be the best news our industry has had in years. Instead, a lot of teams are skipping what really matters: working out what the problem is, and checking whether anything changed. In this week's episode of The Mindtools L&D Podcast, Ross G and Cammy Bean are joined by Tim Slade, founder of The eLearning Designer's Academy, to explore how learning design
513 — Articulate goes all in on AI: our reaction
Articulate's latest product release puts AI at the heart of it's strategy. What does this mean for learning designers? In this week's episode of The Mindtools L&D Podcast, Ross G flies solo to react to Articulate's Articuland announcement, unpacking what Frontline, Nova, and the platform's pivot toward operational teams means for learning design. He discusses: What Articulate's new 'Frontline' an
512 — Learner enthusiasm, AI tutors, and a neuromyth that won't die
What research papers did you read while lounging by the pool this summer? In this week's episode of The Mindtools L&D Podcast, Ross D is joined by Claire and Dr Anna to review three studies that have caught our attention over the last few months. Anna's pick was Vestner and colleagues' 'A dyadic training to promote technology-related learning and development among age-diverse employees: the power
511 — L&D at scale: How do you support 750,000 people?
Training one person is hard. Training 750,000 people, in more than 80 countries, spread across frontline shifts, event security and executive teams, is a different problem entirely. In this week's episode of The Mindtools L&D Podcast, Ross G and Claire Gibson are joined by Brent O'Bryan, Senior Vice President of Global Training and Talent Development at Allied Universal, to explore what L&D looks
510 — You don't have to talk to add value (Rebroadcast)
We've been talking a lot about AI on the podcast recently. So this week, we're revisting a distinctly human episode from 2024 on the value of listening. As experts, managers or leaders, we often seek to help others by talking, talking, talking. But what if we didn't talk and just listened? In this episode, Ross D and Gemma are joined by Georgie Rudd, an executive coach, to discuss the trials and d
509 — What are L&D teams really doing with AI?
Every L&D team thinks everyone else has AI figured out. Almost nobody does. Ross G recently ran structured interviews with 12 Mindtools Kineo customers, spanning tech, financial services, pharmaceuticals, energy, media and more, to find out what's really happening on the ground. In this week's episode, Ross D and Cammy Bean join Ross G to discuss his findings. We cover: Why every L&D team believe
508 — What will compliance training look like in the age of AI?
Outside of L&D, most people and organizations see compliance training as a box that needs to be ticked, not something that can drive behavior change. Will AI make this problem better or worse? In this week's episode, Ross D and Cammy are joined by learning designer Anisha Sridhar to explore what AI is really doing to compliance training. We discussed: why the productivity argument for AI is incom
507 — Do learning games still have a place?
Online learning keeps sliding back to text and images. Authoring tools and AI course generators make content cheap, but it often looks like learning without ever asking the learner to think or choose. Games work the other way, running on decisions, feedback, and the chance to try again. Following our recent conversation with Julie Dirksen, we ask where games belong in the age of AI. In this week's
506 — Is your AI companion a colleague or rival?
If you're rolling out AI licenses, how do you get people to use them? For AI learning designer Emily Valencia, there are two key requirements: that people can experiment safely, and that they can share results with others. In this week's episode of The Mindtools L&D Podcast, Ross D and Matt meet with Emily to discuss: What organizations get wrong about AI rollouts What effective AI adoption looks
505 — Are your managers killing your AI strategy?
There are at least four factors that influence the success of AI adoption in your organization: training your people, clarity of compliance guidance, how people are rewarded, and the influence of managers. In this week's episode of The Mindtools L&D Podcast, we're exploring the last of these. In his book, Leading with AI - How to build high performance teams with AI as your sparring partner, Joris
504 — Becoming a skills-based organization
As AI transforms the way work gets done, many organizations are trying to understand the skills they need today, as well as the expertise they'll need tomorrow. In this week's episode, Cammy and Gemma are joined by skills expert Koreen Pagano to unpack the rise of skills-based organizations. We discussed: What becoming 'skills-based' in an organization might look like The benefits and challe
503 — The Eras Tour: Part 4 (AI takes over)
In the final part of our 500th anniversary 'Eras Tour' retrospective, we conclude by saying farewell to our human co-workers and embracing the technology that will ultimately destroy us all: Artificial Intelligence (AI). Ross G and Dr Anna B are joined by our most frequent guest of all time, Donald H Taylor, to discuss: how AI took over Don's annual 'Global Sentiment Survey' the mindset shift tha
502 — The Eras Tour: Part 3 (The hybrid period)
If the pandemic years saw the office become a 'blank space', the hybrid era gradually witnessed that space fill up again through return-to-office mandates. In this week's episode of The Mindtools L&D Podcast, Rob Baker joins us to continue our 'Eras Tour'. We discuss: how the pandemic created an opportunity for 'job crafting', and what's changed since we've come out of lockdown whether job crafti
501 — The Eras Tour: Part 2 (The pandemic years)
Ross G stays out too late. Got nothing in his brain. At least, that's what people say. In this week's episode of The Mindtools L&D Podcast, we're joined by Heeral Gudka and Andy Lancaster to continue our 'Eras Tour', with a look back at the pandemic years. We discuss: the impact of the Covid-19 pandemic on L&D, and how much of the 'new normal' we've held on to what connectedness and belonging loo
500 — The Eras Tour: Part 1 (Starting with evidence)
Ten years, 500 shows, countless guests. To celebrate our anniversary, we're releasing a special four-part series looking back at the evolution of L&D. In part one, Ross G and Ross D are joined by friend-of-the-show Julie Dirksen to revisit our early years. We discuss: whether L&D has yet become 'evidence-based' dumb ideas we fall for, get over, and fall for again evidence-based orthodoxies which
499 — Why workplace learning has never been more important
According to Dr Tessa Forshaw, Faculty Director of the Harvard Graduate School of Education's Workforce Learning and Innovation Initiative, workplace learning has never been more important. It's also never been at greater risk. In this week's episode of The Mindtools L&D Podcast, Tessa joins Ross D and Matt to discuss: the role of L&D at a time when the World Economic Forum has estimated that 59%
498 — Know yourself to know others
Our Building Better Managers research identified that employees care about having an empathetic manager, but only half reported having a manager who was fair and empathetic. All is not lost. Empathy is a skill, and like any other skill, it can be developed. So what might that process involve? In this episode of The Mindtools L&D Podcast, Loren Sanders joins Ross G and Gemma to discuss: the d
497 — The business impact of play at work (Rebroadcast)
This week, we're revisting one of our favorite episodes from last year, focusing on the role of play at work. All children play but, over time, that instinct goes away. We don't lose it, we don't forget. Instead, we get taught to stop. For author and toy designer Cas Holman, that's a problem. With a very real impact on business performance. In this episode of The Mindtools L&D Podcast, Cas joins R
496 — How to project presence
You know those people who seem to command a room with a certain gravitas? How are they doing it? In this week's episode of The Mindtools L&D Podcast, Gemma is joined by Frankie Kemp and Ross D to explore: what presence is the difference between presence and presentation techniques to use to develop your presence. During the discussion, Frankie referenced: 'Why You Need Charisma' (via Harvard Bu
495 — Driving performance with AI
If AI is so transformative, how come it's so hard to adopt? In this week's episode of The Mindtools L&D Podcast, Ross G is joined by Mindtools Kineo AI Strategy Director Rodrigo Bolaños to explore: the hype surrounding AI's potential the reality experienced by many organizations how to drive AI adoption at scale. During the discussion, Ross G referenced: 'The state of AI in 2025' (via McKinsey)
494 — What we learned at Learning Tech 2026
Last week, the Mindtools Kineo gang attended the Learning Technologies exhibition and conference, Europe's largest L&D event. And so, this week on The Mindtools L&D Podcast, Ross D, Ross G, Gemma and Matt are regrouping to discuss: our personal highlights from Learning Tech what the conference tells us about the shape of the industry the key themes that emerged over the course of the two days who
493 — Developing the timeless skill of communication
Throughout human history, technology has disrupted the way we communicate with one another. But according to Andrea Pacini, the fundamental principles behind effective communication haven't changed, and are as relevant today as they were in the past. In this week's episode of The Mindtools L&D Podcast, Andrea joins Ross D and Anna to discuss his forthcoming book, Timeless Presenter. We cover: wha
492 — Enabling frontline workers to succeed
80% of the world's workforce are deskless, but L&D teams spend most of their time worrying about the 20%. Speaker, advisor and author JD Dillon is on a mission to change that with The Frontline Enablement Playbook. In this week's episode of The Mindtools L&D Podcast, JD joins Ross G and Ross D to discuss: why the 80% get neglected why frontline managers are the most important people in the busine
491 — Better meetings, more psychological safety, and cognitive offloading
It's once again 'Bring Your Paper to Work' day here at Mindtools Kineo, as Ross G, Dr Anna and Ross D each take turns to share an academic study that they think has key insights for L&D professionals. In this week's episode of The Mindtools L&D Podcast, we discuss the following papers: Rogelberg, S. G., Kreamer, L. M., & Gray, J. (2026). 'Thirty years of meeting science: Lessons learned and the ro
490 — Creating the environment for self-directed learning
Last year, we recorded an episode on whether "self-directed learning" is a myth. In this week's episode of The Mindtools L&D Podcast, we ask how we can create an environment where this behavior thrives. Ross G and Cammy are joined by Stella Collins to discuss: What needs to be in place for self-directed learning to flourish? How can L&D pros create this ecosystem? What are the biggest barriers t
489 — Are you levelling up your managers?
Managers are inundated with potential development areas, from technical skills to complex behaviors. But are you focusing on the right ones? In this week's episode of The Mindtools L&D Podcast, our in-house Insights experts Dr. Anna Barnett and Dr. Nina Harrison speak to Claire about: how recent research reveals some unexpected co-benefits to managerial skill building how these
488 — L&D is a bit more complicated than that
Completion stats are a vanity metric. Happy sheets are pointless. Revenue impact will get you a seat at the table. We've all heard these statements from conference stages. Some of us, your hosts included, might even have said them. But in this week's episode of The Mindtools L&D Podcast, we wanted to dig a little deeper. We invited Evolve L&D's Tom McDowall to join Ross G and Claire, to discuss:
487 — The future of e-learning interfaces (Rebroadcast)
Hello listeners! No new episode this week, but we wanted to take the opportunity to dig into the vault and revisit an old favorite from 2024 with Ben Betts. At the time we recorded this one, Ben had receently published a blog post, in which he wrote that 'the LMS is the first point of entry to learning; the front-of-house of our industry.' While that front-of-house may look a little different now
486 — How to escape the 'hero trap'
Often, leaders are promoted into their roles because of their ability to solve problems. But that strength can become a weakness when it leads to dependency, creating an environment where the leader is always swooping in to save the day. In this week's episode of The Mindtools L&D Podcast, Ross D and Cammy are joined by Bill Flynn, CEO of Catalyst Growth Advisors and author of The Hero Trap, to di
485 — What will be hot in workplace L&D in 2026?
In the introduction to the latest Global Sentiment Survey report, Donald Taylor describes this year's results as 'the most significant' in the survey's history. In this week's episode of The Mindtools L&D Podcast, Don joins Ross D and Ross G to discuss: whether interest in AI has peaked; why Don believes the results reflect a breaking of old norms; the steady climb of 'showing value' and the rela
484 — Level-up your LMS: How points and rewards drive behavior
Cafes, restaurants and car washes all use points and rewards to drive behaviors. Can we do the same with our Learning Management Systems? In this week's episode of The Mindtools L&D Podcast, Incentli's Jeff Campbell speaks to Ross G and Ross D about: how digital currencies give LMS administrators levers they can pull to drive behavior the role of extrinsic and intrinsic motivation on learning the
483 — The insider secrets L&D pros want you to know
If you're going in for surgery, make sure to get scheduled first thing. When you buy new clothes, wash them before you wear them. Never use a ceramic cup in a coffee shop. These are the kind of insider secrets that get shared on Reddit, and we thought it would be fun to ask the L&D community on LinkedIn to share a few of their own. And boy, did they have secrets to share! In this week's episode of
482 — Are organizations getting AI upskilling wrong?
To help organizations reap the benefits of AI while meeting regulatory requirements, many L&D teams are rolling out AI skills programs. But how do we design these programs in a way that shapes consistent, compliant behaviors, while helping colleagues develop the judgment they need to navigate messy, real-world situations? In this week's episode of The Mindtools L&D Podcast, Ross D and Cammy are jo
481 — Managers: The "squeezed" middle
Pressure from above, pressure from below; little appreciation from either. That's the experience of work for many middle managers! This week on The Mindtools L&D Podcast, author Gary Cookson joins Ross G and Dr Anna to discuss his new book, The Squeezed Middle, with a focus on: why managers are so misunderstood and undervalued the skills middle managers require to succeed how we can all help bui
480 — Click 'Next' to acknowledge
For most of us, compliance training is a regular feature of our working lives. Instead of inducing a mexican wave of eye-rolls, what can we do to design compliance training that has impact? In this week's episode of The Mindtools L&D Podcast, Gemma, Cammy and Layla discuss: Creating compliance-based learning experiences that change mindsets and behaviors; Meeting the needs of time-poor learners;
479 — So, you're new here?
Induction programmes play a crucial role in shaping the way a new starter thinks and feels about an organization. In this week's episode of The Mindtools L&D Podcast, Ross D, Cammy and Claire discuss: what makes induction programmes different from other L&D initiatives; how an 'accomplishment framework' can help new starters (and learning designers!) break induction down into manageable chunks; h
478 — Navigating the fog of learning design
Learning design work is often accompanied by various forms of uncertainty — ambiguous performance needs, vaguely defined scope, shifting stakeholder expectations... In his book The Instructional Designer's Guide to Project Management, Dr Guieswende Rouamba describes this condition as 'the fog of instructional design'. And he believes project management is the key to navigating it. In this week's e
477 — A Manager's Guide to Self-Development
Since its first release in 1978, A Manager's Guide to Self-Development has been one of the go-to texts for new and aspiring managers. Now in its seventh edition, authors Mike Pedler and Joan Keevil join Gemma and Ross G to discuss: why self-development is so key to a manager's capabilities what has changed since the first edition of the book as published (hat tip to Michelle Ockers for this quest
476 — Christmas Special: Die Hard on an LMS
Yippee-ki-yay, Christmas Turkeys! In our final episode of The Mindtools L&D Podcast for 2025, the gang are climbing to the top of Nakatomi Plaza: foiling a criminal plot and solving L&D challenges as we go. We answer: What rule exists at work that, if broken, would have the biggest impact on performance? (Tony) What should L&D pros be stealing to maximise their impact this Christmas? (Heinrich) W
475 — Is self-directed learning a myth?
The promise of self-directed learning is that employees will take charge of their own development, if we only create the environment for them to do so. But does this actually happen? In this week's episode of The Mindtools L&D Podcast, Mindtools Kineo Head of Product Daniel Potter joins Ross G and Gemma to discuss self-directed learning, with a focus on: what self-directed learning journeys look
474 — So long 2025, what's hot for 2026?
What a year it was! In this week's episode of The Mindtools L&D Podcast, HowNow's Nelson Sivalingam joins Ross G and Ross D to reflect on 2025 and look to emerging trends in 2026. We discuss: AI (obviously) and how it's evolving the rise of instructor-led training how market consolidation is changing the choice of suppliers for L&D leaders. During the discussion, Ross G referenced a number of ne
473 — Learning at LV=
How do you run an organization-wide learning function with just two people? At LV=, that's the main focus for Talent, Learning and Development Partner Rob Foster. This week on The Mindtools L&D Podcast, Rob joins Claire and Ross G to discuss: how building relationships throughout the organization helps support induction, mentoring and reverse mentoring programs how internal champions expand the i
472 — Delivering business value
The L&D industry has always talked about 'business value' as an elusive concept. Now, a new book from Laura Overton and Michelle Ockers, The L&D Leader: Principles and Practice for Delivering Business Value, articulates what that looks like in practice. This week on The Mindtools L&D Podcast, they join Ross D and Dr Anna to discuss: how L&D teams can transition through different stages of maturit
471 — A long-term view on learning
In many organizations, not least within L&D, urgent and important short-term challenges often crowd out the bigger picture. So, how do we step back and take the long view? In this week's episode, Ross D and Claire are joined by Nina Bressler, founder of Reimagined Value, to discuss: Nina's background and what she means by the term 'societal learning' How to work with business stakeholders to help
470 — AI in L&D: The Race for Impact
Since the launch of ChatGPT in November 2022, Donald Taylor and Eglė Vinauskaitė have released four reports exploring L&D's use of AI. In this week's episode, Don joins Ross D to discuss the latest report — AI in L&D: The Race for Impact. We cover: What's changed over the last three years, and why we're at an inflection point How L&D's use of AI has slowly matured over time, evolving into more so
469 — How businesses can hold on to their best people
In his book Targeting Turnover, Dick Finnegan argues that, as the global population ages and more people enter retirement, it is imperative for organizations to retain the talent they already have. In this week's episode, Dick joins Claire and Cammy to discuss: Why turnover is a problem for businesses The strategies organizations can deploy to reduce turnover The impact this might have on the L
468 — What can L&D learn from product management? (Rebroadcast)
Hello listeners! No new episode this week, but we wanted to take the opportunity to revisit our 2021 'documentary special' on product management. It took a lot more work than our usual roundtable format, but we think it paid off. ;) To make this episode, we spoke to Myles Runham, Sukh Pabial, Danny Seals, and Gemma Paterson, discussing: what product management is what L&D can learn from product
467 — Decisions, decisions, decisions... by AI?
When Dr Anna Barnett, Ross Garner and Ross Dickie discussed the role of empathy in decision-making in Episode 463, they started to ponder the role that AI plays in our decisions. In this week's episode, Ross Garner, Anna and Gemma return to the topic of smart decisions to continue that conversation. We discuss: The impact AI is having on our decisions and decision-making processes The pros and c
466 — What L&D should (and shouldn't) be doing with AI
According to Donald Taylor and Egle Vinauskaitė's recent AI in L&D: The Race for Impact report, 'creating learning content' and 'learning design tasks' remain the primary use cases for AI in learning and development. But should they be? In this week's episode of The Mindtools L&D Podcast, L&D consultant Heidi Kirby joins Ross D and Claire to discuss: the obvious appeal of using AI to scale learni
465 — The business impact of play at work
All children play but, over time, that instinct goes away. We don't lose it, we don't forget. Instead, we get taught to stop. For author and toy designer Cas Holman, that's a problem. With a very real impact on business performance. In this week's episode of The Mindtools L&D Podcast, Cas joins Ross G and Gemma to discuss: how traditional workplaces surpress play the business benefits of play at
464 — Order taker to strategic business partner
Why does L&D so often feel like the drive-thru window of requests—'one leadership program, hold the ROI please'? As L&D professionals, it's not who we understand ourselves to be. So how can we flip the script so that we're seen and treated as strategic business partners? In this week's episode of The Mindtools L&D Podcast, we're joined by Jess Almlie, author of "Order taker no more!" We discuss:
463 — The empathy problem: Balancing emotion in decision-making
Decision-making is a key aspect of being a manager, and a complex mix of skills, experiences, judgments and instincts. So how do you help your managers make smarter decisions at work? In this week's episode of The Mindtools L&D Podcast, our own Dr Anna Barnett reveals insights from our new report 'The empathy problem: Balancing emotion in decision-making', part of our Building Better Managers seri
462 — Umbrage over troubled water: Disputing last week's episode
Last week on The Mindtools L&D Podcast, L&D Detective Kevin M Yates joined Ross D and Dr Anna to talk about isolating the impact of training at work. When listening back, Ross G took umbrage at some of the claims made by his Mindtools colleagues and so, this week, we re-litigate! We discuss: Are control groups really worth it? How else can you measure impact? Why Dr Anna thinks learning NEVER lea
461 — It takes a village: Isolating training's impact
Is it up to the humble L&D pro to change people's behavior at work? Or is it up to everyone? In this week's episode of The Mindtools L&D Podcast, return guest Kevin M. Yates (aka The L&D Detective) speaks to Anna and Ross D about: How to isolate the impact of training at work What other factors influence performance How L&D pros can demonstrate the value of their roles. You can find out more abo
460 — The irony of L&D: When do we develop ourselves?
As learning and development professionals, we spend most of our days thinking about how we help others build their skills. But how many of us neglect our own development while doing so? It's what L&D advisor, writer and speaker David Kelly calls 'The Irony of L&D', and in this week's episode of The Mindtools L&D Podcast, David joins Ross G and Claire to discuss: how to make time for personal deve
459 — OHLs over OKRs: A new approach to goal-setting
Objectives and Key Results have long been a staple of the working world. You set a stretch objective, define the results that will tell you if the objective has been met, and scaffold throughout the organization. Then what? Often, nothing happens. The OKRs were too vague. In extreme cases, the worst happens: people bend the rules to hit aggressive targets. For author Radhika Dutt, there is another
458 — What do you bench(mark)?
Here at Mindtools Towers, we're no strangers to benchmarking in L&D. We've regularly mentioned our Learning Performance Benchmark over the years, and we dedicated an entire episode to 'The value of benchmarking' back in 2021. So, naturally, we were intrigued when David James released the 'L&D Maturity Model', and wanted to invite him onto the show to discuss it. This week on The Mindtools L&D Pod
457 — Evaluation or justification?
Now for something completely different! A couple of weeks ago, Carl Akintola wrote a provocative guest post for The L&D Dispatch, challenging L&D practitioners to interogate their motives for measuring learning impact. Are they in it purely for the sake of evaluation and continuous improvement? Or are they merely trying to justify their own existence? This week on The Mindtools L&D Podcast, Carl t
456 — Building tolerance in the workplace
We know that surrounding ourselves with diverse people at work brings variety in expertise, opinions and ways of working, which can boost creativity and productivity. Sometimes those differences however, can be challenging. How can we make the most of difference? This week on The Mindtools L&D Podcast, Liggy Webb, author of Tolerance: How to respect and accept differences joins Ross G and Gemm
455 — The case (for some people) to go back to the office
In their new book, In Praise of the Office, Wharton professor Peter Cappelli and workplace strategist Ranya Nehmeh argue that 'the case for in-office work has never been stronger'. This week on The Mindtools L&D Podcast, Peter and Ranya join Ross D and Claire to explain why they believe this to be true. We discuss: The benefits and downsides to in-office work, both from an employer and employee
454 — Designing learning experiences that feel authentic
If we want to motivate learners to engage with an experience, it stands to reason that we need to present that experience in a way feels authentic and relatable to them. But what are the limits to authenticity in the workplace? And are some of the conventions of learning design at odds with authentic communication? This week on The Mindtools L&D Podcast, Kineo's Matt Mella joins Ross D and Claire
453 — What's your e-learning P(doom)?
If you spend any time scrolling LinkedIn, attending L&D conferences, or listening to industry podcasts, it might seem like AI is about to usher in the end of e-learning as we know it. But is e-learning really dying, or is it just evolving? This week on The Mindtools L&D Podcast, Kineo's Cammy Bean joins Ross D and Ross G to discuss: The probability that AI will bring about the e-learning-pocalyps
452 — Pity the frontline manager
Frontline managers have to support decisions they didn't make, translate organizational goals into actions, identify meaningful opportunities for people to develop, remember to acknowledge successes, regulate their emotions, and resolve team conflicts. And they're usually 19-years-old. This week on The Mindtools L&D Podcast, one of our favourite guests - JD Dillon - returns to the show to share in
451 — Upskilling your managers on AI tools
Exciting news at Mindtools Towers this week, as we launch our first 'Expert Skill Bite' course with Dr Markus Bernhardt, available now to all Mindtools Content Hub users! To share more about what the course covers, and how it builds capability over time, Markus joined Ross G and Claire to discuss: Why a 'big top-down AI strategy' is never coming How to help managers build AI skills What to do if
450 — AI and the Future of Content (Assemble You crossover episode)
This week, we're handing the reigns of The Mindtools L&D Podcast over to our friends at Assemble You. Including the show notes! In this excellent interview, Adam sits down with Ross Garner and Paul Buller of Mindtools to explore one of the most pressing topics in L&D today: the role of AI in content creation and the future of learning. Ross is Chief Learning Officer at Mindtools and a former Lea
449 — Performance support is back, baby! (Assemble You crossover episode)
Remember 'performance support'? Amid all the talk of AI, adaptive learning, and skills, it's kind of been forgotten. But not by us! Or by respondents to Don Taylor's Global Sentiment Survey, who ranked it 11th hottest trend this year (up two from last year). In the first of a two-part series of crossover episodes with our partner Assemble You, Ross G and Paul are joined by Adam Lacey to discuss:
448 — Encouraging teams to adopt AI
Should we be adopting AI more into our day to day lives? How can L&D professionals move beyond reactive training on specific tools to cultivate a continuous learning mindset in team members? In this week's episode of The Mindtools L&D Podcast, Gemma and Dr Anna are joined by to Head of L&D at Newsquest Media Group, Mel Cooley to explore L&D's relationship with AI. We discuss: how L&D is
447 — Hard science, soft skills: L&D in the space sector
Armed with a STEM qualification or two, you might think technical brilliance is all one needs to succeed in the space sector. Is this the case though? In this week's episode of The Mindtools L&D Podcast, Ross D and Anna are joined by Victoria Craig to discuss: the importance of 'soft' skills in a 'hard' science environment; sector-specific skills gaps; how L&D can bridge these gaps. In 'Wha
446 — Think Like a Marketer, Train Like an L&D Pro
Effective marketers have an uncanny way of knowing what we want and convincing us to click 'Like', add to Checkout and in under 20 seconds, buy their thing. Clever. Meanwhile, over in L&D, we find it more difficult to motivate someone to take action or change their behaviour. So, what does marketing do that we don't? In this week's episode of The Mindtools L&D Podcast, Ross G is joined by Bi
445 — Setting up a L&D team
Having the opportunity to set up a new team can be both exciting and daunting. Where would you start when it's an L&D team? In this week's episode of The Mind Tools L&D Podcast, Head of People Development Daneille Ware speaks to Gemma and Ross about her approach to creating an L&D team from scratch. We discuss: · The triggers for creating a new or evolved L&D department · Ho
444 — This game will make you a better collaborator
Collaboration is a vital skill across many fields and disciplines. But effective collaboration is about much more than just working together. In this week's episode of The Mindtools L&D Podcast, Ross D and Paula are joined by Fraser Mcdonald, Head of Collaboration at Edinburgh Futures Institute (EFI) and Deputy Director of the Data for Children Collaborative, to discuss: why collaboration is impo
443 — So, you've decided to be creative...
Whether it comes to facilitating workshops, designing learning experiences, or developing campaign assets, L&D practitioners are increasingly expected to bring creativity to their roles. But how do you do this if you don't have a creative background, or if you don't think of yourself as a 'creative person'? In this week's episode of The Mindtools L&D Podcast, Ross D and Gemma are joined by Kenny T
442 — Is AI making us dumber?
Often on this podcast we've spoken about how AI tools like ChatGPT, Claude and Gemini are enhancing our capabilities. But do they also come at a cost? In this week's episode of The Mindtools L&D Podcast, Ross Stevenson from Steal These Thoughts joins Ross G and Dr Gent to discuss: the relationship between tasks and skills; whether we are over-relying on AI; the long-term impact of AI use on criti
