Quality Impact
Quality Impact is a podcast series from the Chartered Quality Institute (CQI), hosted by Rashad Issa. It features interviews with thought leaders who share insights on the challenges, solutions, and future of their industries. The show is designed to explore quality-related topics and provide valuable perspectives for professionals. Listeners can learn more about the CQI and its work through the podcast.
Episodes
The Power of Getting Quality Right
From quality control at Birds Eye to AI systems for submarines and a major NHS digital transformation, Andrew Wright has spent his career working where the stakes are high. In this episode, he explains how trust, collaboration and designing for real user needs helped deliver projects that made a measurable impact, including an NHS Direct website that went on to save an estimated £60 million in its
The Standards Crisis Nobody Is Talking About
Standards quietly underpin modern life, yet most organisations still rely on PDFs and manual processes to put them into practice. In this episode, Simon Powell, Executive Director of the Digital Standards Alliance, explains how digital standards could help organisations transform quality, compliance, and innovation.
When Leadership Fails, Quality Pays the Price
What happens when financial decisions are made without considering their impact on quality? In this episode, Carl Andrew, Chartered Management Consultant, Chartered Manager, and Founder of Westwood Management Consulting, explores how short-term thinking can erode culture, trust, and performance, and why it's important to quantify the cost of inaction and inactivity. Discover why quality leader
Leading Quality Across Borders and Time Zones
What does it take to turn a reactive quality function into a trusted global team? Manuel Ancizu who is a Commercial Program Manager for Global Wind Energy Projects based in Spain shares how his team at Siemens Gamesa grew from three people to eleven by putting trust, empowerment, and proactive quality at the centre of every project. He discusses meeting customers before contracts begin, managing r
90% of Global Trade Depends on This Invisible System And Most Leaders Ignore It
What if the biggest driver of growth, innovation and market access is the one most organisations overlook? In this episode, Chantal Guay, CEO of the Standards Council of Canada, joins Rashad Issa to explore why standards are far more than certificates on the wall. From unlocking international trade to giving innovators a competitive edge, Chantal explains why boards must treat standardisation as s
Leading Without Fitting the Traditional CEO Mould
Helen Hardy, CEO of the Chartered Institute of Logistics and Transport UK, shares her journey into leadership, overcoming imposter syndrome, and modernising professional bodies. She explores skills shortages, supply chain disruption, and why governance, standards, and quality management act as stabilisers, helping organisations build resilience, close capability gaps, and future-proof logistics an
How Compliance Could Get You Caught Out
Compliance is no longer a lottery. As AI-powered enforcement tightens the net, silos, shortcuts and “we’ll fix it later” mindsets are becoming business-ending risks. Lee Bryan of ARCUS Compliance explains how founders can turn compliance into a strategic advantage, driving growth, protecting consumers, and staying on the shelves. This podcast is sponsored by Catalyst Consulting.
How To Get On With Your New AI Colleague
As AI becomes a digital teammate rather than a tool, quality professionals face a critical shift. Host Rashad Issa is joined by Susannah Clarke, Managing Partner at Process Management International (PMI), and Anthony Richardson, Senior Consultant at PMI, to explore how to work with AI without surrendering judgment, rigour, or accountability. From coaching AI like a colleague to managing bias, vari
What’s Really Changing in Quality? Insights from the CQI CEO
Vince Desmond, CEO of the CQI, explores the most significant shifts redefining quality in 2026 – from where AI is delivering real value to growing resilience expectations, global collaboration, and the seven critical gaps organisations must address. A sharp, forward-looking conversation for quality professionals reflecting on 2025 and preparing for what’s next. Key dates for 2026: World Quality We
This 2-Minute Trick Will Completely Change How You Think at Work
This World Quality Week, themed 'Quality: think differently’, we explore how leaders and teams can train their minds to toggle between structure and creativity in seconds. Dr Ken Hudson, inventor of Switch Thinking joins Rashad Issa to reveal a simple but powerful way to change how your brain works at work. Learn how to toggle between structure and creativity in just two minutes using techniqu
Think Differently or Fail: Graham Upton on Rethinking Quality
In this episode of Quality Impact, host Rashad Issa speaks with Graham Upton, Technology & Innovation Director and Chief Architect at Capgemini Engineering. Drawing on experience from aerospace to pharmaceuticals, Graham shares how quality must evolve to keep pace with Industry 4.0. From embedding quality in R&D to balancing bold innovation with rigorous standards, he discusses AI, agile,
Why Your Brain Sabotages Change and What Quality Leaders Can Do About It
In this episode of Quality Impact, host Rashad Issa sits down with neuroscience expert Hilary Scarlett and Lean Six Sigma specialist Martin Brenig-Jones to explore how understanding the human brain can transform change management. From building trust and psychological safety to navigating uncertainty and embracing AI, they share practical insights for leaders and quality professionals. Discover ho
Liberating Data with AI, Lessons from Oakland CEO Richard Corderoy
Richard Corderoy, CEO of Oakland, a data and AI consultancy, works with some of the UK’s biggest organisations to turn data into a source of competitive advantage. He shares how companies can move beyond AI buzzwords to build processes that are ethical, efficient, and rooted in governance. This episode is a must-listen for quality professionals navigating digital transformation and looking to alig
Inside the Quality Lab: How Innovation Is Reshaping the Industry
In this episode of Quality Impact, host Rashad Issa speaks with Benedikt Sommerhoff, Head of QualityLab at the German Association for Quality (DGQ). Benedikt shares insights into how AI, digital transformation and paradigm shifts are disrupting the quality profession. From navigating change to building future-proof careers, this conversation dives deep into the tools, skills, and mindsets quality
Is Your Business Complicit? Inside the Modern Slavery Crisis in Global Trade
What does quality have to do with modern slavery? In this eye-opening episode, Rashad Issa speaks with Steve Gibbons, Director at Ergon Associates and expert in human rights due diligence. Steve unpacks how businesses – often unknowingly – contribute to exploitation across global supply chains. From certification blind spots to the real impact of climate-driven migration, this conversation reveals
From Factory Floor to Fork: Can Quality Save the Food Industry?
Is the food industry doing enough to keep us safe? Or is it just ticking boxes? Caitlin MacArthur, Safety Executive at Sodexo with 26 years of frontline experience, joins the show to expose how outdated habits (Friday Pie) are still shaping food safety culture. From her early days scrubbing tins in 1984 to leading national campaigns, Caitlin shares hard-won insights on risk, regulation, and why qu
The Business of Sustainability in Agrifood
How can quality management drive sustainability in agriculture? In this episode, we explore smart farming, carbon footprint reduction, and practical solutions with industry expert John Taylerson MBA, FCIM who is a Programme Lead at BIC Innovation. With decades of experience across the food and drink supply chain, John shares insights on governance, financial resilience, and the intersection of tec
Women Shaping Quality
In this episode of Quality Impact, Rashad Issa speaks with Lou Doyle, Founder of Mesma and a leader in quality, change management, and education improvement. Lou shares her insights on the evolving role of women in quality, the importance of diversity in leadership, and the structural changes needed to support future generations. From recruitment practices to mentoring and AI-driven decision-maki
An Apprentice’s Journey
In this episode, host Rashad Issa sits down with Victoria Derbyshire CQP MCQI (Quality Manager at Cavendish Nuclear and the youngest CQI trustee) and Sam Boniface (Head of Quality for Pump Parts and Retrofits at Sulzer) to explore the real impact of apprenticeships. They share the highs and lows of learning on the job, the challenge of proving yourself in quality at a young age, and why it’s neve
Auditing Reimagined: Speed, Simplicity and AI
Start your year with fresh insights into the future of auditing in the latest episode of Quality Impact. Host Rashad Issa welcomes Ian Mitchell, CEO of DeepFathom, and Sandy Domingos-Shipley, ISO Consultant and business author, to explore innovative ways to simplify audits. By the end of this episode, you’ll understand how blended auditing with AI can streamline processes and enhance outcomes. Dis
Unlocking Excellence: Why Quality Is Your Business Partner For Success
In this special video podcast episode of Quality Impact, host Rashad Issa sits down with Vince Desmond, CEO of the Chartered Quality Institute (CQI), for a candid reflection on 2024 and an inspiring look ahead to 2025.
From the challenges of embedding sustainability into business practices, to the transformative role of AI in quality management, Vince shares his bold vision for the future.
He
Quality In Motion: Managing Multimillion-Pound Rail Projects
In this episode of Quality Impact, host Rashad Issa sits down with Andy Lewis, Framework Quality Manager at BAM Nuttall, to discuss the unique challenges of quality management in the rail industry. From developing robust quality plans to navigating the complex dynamics of multimillion-pound rail projects, Andy shares insights on creating a culture of continuous improvement, aligning with ISO stand
The New Language Of Quality And Sustainability
In this episode of Quality Impact, Dr Silvie Coutuer PCQI, Founder and Consultant of KDENZA, and IRCA QMS and EMS Associate Auditor, discusses the intersection of quality and sustainability. From addressing greenwashing to integrating sustainability into corporate strategy, Silvie shares actionable insights on transforming environmental challenges into opportunities for efficiency, cost reduction,
Empowering Change: Quality In Disability And Social Care
Rashad Issa explores the transformative power of quality frameworks with Jill Roberts PCQI, Quality Lead at Achieve Together and Bianca Caruana PCQI, Quality Audit, Research and Innovation Manager at Agenzija Sapport. Highlighting real-world stories from the UK and Malta, the conversation covers the emotional complexities of safeguarding, the integration of technology, and the importance of stakeh
Quality Managers Are More Than Clipboard Warriors
In this episode of Quality Impact, we explore quality within the automotive industry, challenges faced by women in quality 30 years ago, and also learn about the efforts to bring the first hydrogen truck to the UK market.Joining us is Jillian Jarvie, Head of Quality and Business Improvement at Raytheon, and Martin Spackman, Quality Manager at HVS, who collectively have more than 43 years’ experien
Ridding The 'Cowboy Perception' In Construction
Today we’re looking into Quality in the Construction Industry. It’s past, present and future along with industry challenges tackled by two leading experts. Steffan Speer is the Technical Director of Morgan Sindall Construction & Infrastructure. Joining him is Colin Campbell the Associate Director in the Construction Industry and Delivery team with Scottish Futures Trust. Throughout the episode
Introducing: Quality Impact
Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with quality professionals offering insights on the challenges, solutions and the future of their industries. Learn more about the CQI
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