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SUGTalks

SUGTalks

UK & Ireland SAP User Group 149 Episodes Sep 9, 2026

SUGTalks is the official podcast of the UK & Ireland SAP User Group (UKISUG), created as an independent channel for SAP users. Hosted by Craig Dale with special guests, each episode explores the opportunities and challenges SAP users face today. The show aims to help listeners drive success and make their day-to-day work with SAP easier. Episodes also touch on UKISUG community initiatives, including its referral scheme.

Episodes

Beyond Go-Live: Mental Health, Recovery and Recognition After a Project
Beyond Go-Live: Mental Health, Recovery and Recognition After a Project Sep 9, 2026 2980 In the latest episode of SUGTalks, Craig is joined once again by Simon Nichols, Founder and CEO of Thrive.Together they discuss the mental health impact of delivering IT projects. Simon explains why the duration of a project matters less than the demand it places on people. He covers what happens when 18-month projects overrun to 24 or 36 months and how that shifts people from challenge to enduran
How SAP Runs SAP - In Conversation with Oliver Gutzeit
How SAP Runs SAP - In Conversation with Oliver Gutzeit Aug 26, 2026 3087 In this episode Craig is joined by Oliver Gutzeit, Vice President, Experience Technology at SAP, to explore how SAP runs its own business on SAP.Oliver explains what it means to be customer zero, testing new products internally before they reach customers. He shares how SAP tackled its own 50-year history of custom code on the journey to a clean core. The conversation moves on to experience and wh
An Update on SAP's Service and Support Portfolio, Plus a Guide to Success Plans
An Update on SAP's Service and Support Portfolio, Plus a Guide to Success Plans Aug 12, 2026 2450 In our latest episode, Craig is joined once again by Uwe Grigoleit, Senior Vice President and Head of Customer Evolution and Portfolio at SAP, to discuss the recent changes to SAP's customer service and delivery portfolio.Uwe explains why the new Customer Value Group brings sales, support and services together, and what that means for customers. He covers the simplification of professional se
Inside SAP Cloud ERP Private with Uma Rani
Inside SAP Cloud ERP Private with Uma Rani Jul 29, 2026 2614 In our latest episode, Craig is joined by Uma Rani, President and Chief Product Officer for Cloud ERP Private at SAP. Uma sets out how SAP Cloud ERP Private has evolved since 2020 and the strategy shaping it today. She explains where Sovereign Cloud fits, and the differences between private and public cloud.Craig and Uma then turn to the autonomous enterprise. They discuss AI agents available acro
AI In the Workplace and its Impact on Mental Health
AI In the Workplace and its Impact on Mental Health Jul 15, 2026 2276 In our latest episode, Craig is joined by Uma Rani, President and Chief Product Officer for Cloud ERP Private at SAP. Uma sets out how Cloud ERP Private has evolved since 2020 and the strategy shaping it today. She explains where Sovereign Cloud fits, and why private and public cloud will not reach feature parity.Craig and Uma then turn to the autonomous enterprise. They discuss the AI agents now
Inside SUGEN: How Global User Groups Shape SAP's Roadmap
Inside SUGEN: How Global User Groups Shape SAP's Roadmap Jul 1, 2026 3029 In this episode of SUGTalks, Craig is joined by Yasmin Awad, Senior Vice President and Head of SAP's Global User Group Organisation, and Philip Adams, UKISUG board member and member of the SUGEN Core Leadership Team.Together they discuss SUGEN, (SAP User Group Executive Network), exploring how the global network of more than 40 user groups helps to shape SAP's roadmap on behalf of custom
A Deep Dive on SAP Global Customer Support with Stefan Steinle
A Deep Dive on SAP Global Customer Support with Stefan Steinle Jun 17, 2026 2886 In our latest episode, Craig is joined by Stefan Steinle, Executive Vice President and Head of Global Customer Support at SAP. Stefan reflects on his 26 years at SAP and how customer support has evolved from a reactive, ticket-based model to a much more proactive, personalised and global approach. He explains the thinking behind SAP's three support pillars: invisible support, the work done qu
Inside Sapphire 2026: The Autonomous Enterprise Unpacked
Inside Sapphire 2026: The Autonomous Enterprise Unpacked Jun 3, 2026 2656 In our latest episode of SUGTalks, Craig is joined by Conor Riordan and Ian Mallinson to discuss the main announcements and their experiences at this year's Sapphire conferences in Orlando and Madrid.Conor and Ian reflect on SAP framing itself as a business AI company and its vision for the  autonomous enterprise. They also share their honest opinion on SAP’s new suite of AI agents. In additi
Licensing, AI and SUGEN: Your UKISUG Connect Questions Answered
Licensing, AI and SUGEN: Your UKISUG Connect Questions Answered May 20, 2026 2729 In our latest episode, Craig is joined by Conor Riordan, Chair of UKISUG, and Philip Adams, UKISUG Board Member and SUGEN Core Leadership Team member. Together they address some of the questions from UKISUG Connect that we didn't get to on the keynote stage.Conor and Philip share an update on the SUGEN licensing charter, including progress being made on consumption-based licensing. They also
SAP's David Yawalkar on the SUGEN Transformation Charter, S/4HANA and AI
SAP's David Yawalkar on the SUGEN Transformation Charter, S/4HANA and AI May 6, 2026 2015 In the latest episode of SUGTalks, Craig is joined by David Yawalkar, Head of Solution Management, RISE with SAP.David shares an update on SAP’s involvement with the SUGEN Transformation Charter, what SAP has learned from charter members and how customer feedback is shaping the company’s Cloud ERP messaging. He explains why SAP has committed to both private and public cloud as long-term strategic
An Interview with Sonia Nash, Head of Business AI, SAP UK&I: AI Adoption and an Unconventional Route into Tech
An Interview with Sonia Nash, Head of Business AI, SAP UK&I: AI Adoption and an Unconventional Route into Tech Apr 22, 2026 2106 In our latest senior leader interview, Craig is joined by Sonia Nash, Head of Business AI at SAP UK and Ireland.Sonia shares her unconventional career journey - from accounts payable into automation, solution advisory and now leading SAP's Business AI focus. She reflects on the mentors who shaped her path, the importance of curiosity, and why you don't need to be a developer to build a r
Lessons from Twinings’ Transformation: Questions from UKISUG Connect keynote answered
Lessons from Twinings’ Transformation: Questions from UKISUG Connect keynote answered Apr 8, 2026 2001 In part two of the conversation, Craig is once again joined by Sandeep Seeripat, Global Business Transformation and Technology Officer at Twinings, to answer questions posed by the audience at his UKISUG Connect keynote.Together they explore the practical realities of Twinings’ transformation journey. This includes how to build a one-program mentality across teams and partners, and how to align ar

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