Fintech Insider Podcast by 11:FS
Fintech Insider is a podcast from 11:FS, a fintech consultancy based in the UK. The show features expert hosts and guests from major financial institutions like Visa, Monzo, and JPMorgan Chase. It covers breaking news and deep dives into topics such as open banking, payments, AI, and regulation. New episodes drop weekly on Mondays and Thursdays.
Episodes
1091. Insights: Can AI make us financially healthier?
About this episode:
For years, financial wellness has focused on helping people become better at managing their money. But what if the next generation of financial products could take some of that burden away entirely?
Host Ross Gallagher is joined by Lucy Wayment, Co-founder of Welleness, and Aditi Subbarao from Snowflake to explore whether AI can genuinely improve financial wellness, what happ
1090. News: Can anyone stop Revolut? Can Countingup and Griffin tackle SME pain? Can the FCA help UK fintechs scale?
About this episode:
Host Ross Gallagher - Head of Consulting at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Phoebe Wallis - Chief Revenue Officer at Griffin
Veronica Glab - Strategic Partnerships Lead at Juice
Tom Mylrea-Lowndes - General Counsel and Head of Corporate and Regulat
1089. Insights: Why does wealth management arrive too late?
About this episode:
For many founders, selling a company is seen as the finish line. But some of the biggest financial decisions around an exit happen long before the deal is done - so why does wealth management so often arrive too late?
Host David Brear is joined by Stephany Kirkpatrick, founder of Pretty Smart Money and Orum, and Kate Moody, Customer Strategy Director at 11:FS, to explore why
1088. News: Visa bets $2.4bn for BioCatch, InvestiFi raises $20m, and HSBC pulls back in Australia
About this episode:
Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
James Holmes, Chief product officer at Seccl
Benjamin David, Head of intelligence at The Payments Association
Dave Morris - CEO of FoundryOS
Stories/ timestamps:
1087. Insights: Can anyone fix homebuying?
Buying a home is one of the biggest financial decisions most people will ever make. Yet despite years of digital innovation, the experience remains fragmented, stressful and surprisingly analogue.
Host Benjamin Ensor is joined by a great panel to explore why homebuying still feels so broken, how technology and AI are reshaping the journey, and what it would take to build a truly customer-centred
1086. News: Wise tries again in the US, Western Union shuts its digital bank and Brazil reinvents BNPL
Host Kate Moody - Customer Strategy Director at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Matthew Goldman - Founder and Managing Member at Totavi
Neira Jones - Advisor, keynote speaker and author
Bruno Diniz - Managing partner at Spiralem
Stories/ timestamps:
Wise to refile US trust ban
1085. Insights: Are Neobanks replacing private banking?
About this episode:
For years, neobanks competed by offering better banking experiences. Now, the biggest players are expanding into investing, AI-powered financial guidance, wealth management and premium services—areas once dominated by private banks.
In this episode, host Ross Gallagher is joined by Maia Bittner, Ayelen Denovitzer and Matthew Ford to explore whether neobanks are redefining w
1084. News: Ant's $1.2bn Raise, Teya Doubles Down on SMEs and Revolut Lands licence in Australia
About this episode:
Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Alessandra Giner - Chief Product Officer, Teya
Simone Joyce - Chief Executive Officer, Paypa Plane
Sophie Winwood - Co-Founder & CEO, unlock VC
Stories/timestamps:
Ant I
1083. Insights: Why does running a business still feels harder than it should? With Sage
About this episode:
In this episode, with partnership with Sage, we're exploring why running a business still feels harder than it should—and how embedded experiences are changing that. Host Kate Moody, Customer Strategy Director at 11:FS, is joined by Gordon Stuart, SVP of Embedded Services at Sage, Emma Campbell, Chief Banking Officer at @One.io, and Sarah Kocianski, fintech consultant and anal
1082. News: Stripe bids for PayPal, BNPL regulation kicks in, and Nubank secures a Mexican banking licence
About this episode:
Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Alex Marsh, CEO at Salad Group
Danielle Labarbera, VP of North America at Sumsub
Alberto Lazarov, Co-founder at Dalatea
Plus voice note from:
Tom Metcalfe, Director of
1081. Insights: The future of Robinhood. A conversation with UK President Jordan Sinclair
Come watch Fintech Insider live in London - 11fs.com/afterdark
About this episode
Robinhood has just unveiled one of the biggest product launches in its history, centred around a bold vision for Borderless Markets. From tokenised stocks and ETFs to Robinhood Chain and AI-powered investing, the company is betting that the future of finance will be tokenised, intelligent and increasingly autonomo
1080. News: Klarna applies for a US banking licence, LemFi buys Wealth8, and Santander open-sources AI
About this episode:
Host Ross Gallagher - Head of Consulting at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Dave Morris - CEO of FoundryOS
Kaley Addo - Head of UK operations of Upvest
Jason Mikula - Publisher of Fintech Business Weekly
Plus voice note from:
Bernadette Smith - Chief Custo
1079. Insights: US firms leading the AI customer experience race
In this episode, we're exploring one of the biggest themes shaping financial services today: how US firms are leading the AI customer experience race.
Host Kate Moody, Customer Strategy Director at 11:FS, is joined by members of the 11:FS Pulse team: Joe Colchester, Head of Product, and Oliwia Wasik, Product Manager and Benchmark Lead.
Together, they unpack the latest AI experiences emerging fro
1078. News: FCA unveils crypto rules, Airwallex hits $11bn valuation, and Jet Bank launches Albania's first digital bank
About this episode:
Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Fatbardha Rino - CEO at Jet Bank
Veronica Glab - Strategic Partnerships Lead at Juice
Daniel Taylor - Head of Policy & Research at Zumo
Stories/timestamps:
The FCA u
1077. Insights: What does it take to build the bank of the future? With Engine by Starling
In this episode, we're exploring what it takes to build modern banking technology from the ground up. Host Ross Gallagher - Head of Consulting at 11:FS - joined by Sam Everington, CEO of Engine by Starling, and Jody Bhagat, President of North America at Engine by Starling. They discuss how banks can modernise legacy infrastructure, the role AI is playing in banking transformation, and what it tak
1076. News: US and UK push stablecoins, Flutterwave lands $3.2bn, and Green-Got makes Crowdcube history
About this episode:
Host Kate Moody - Customer Strategy Director at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Valerie Kontor - Founder of Black in Fintech
Matt Cooper - Co-CEO of Crowdcube
Radi El Haj - CEO of RS2
Stories:
US and UK move from Stablecoin legislation to implementation - (
1075. Insights: What are the new rules of fintech marketing?
About this episode:
In this episode, we're diving into one of the biggest challenges facing fintech growth right now: standing out. From brand building and customer acquisition to AI-powered marketing and community-led growth, we unpack how fintechs are finding, engaging and retaining customers in an increasingly crowded market. Laura Watkins - Director of Media and Marketing at 11:FS - is join
1074. News: Nuvei splashes the cash on Payoneer, Current raises $80M to improve Americans' financial health
About this episode:
Host Ross Gallagher - Head of Consulting at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
Download Plaid's State of intelligent finance in the UK report
This week's guests:
Maia Bittner - Investment Manager at X Factor Ventures
Sam Maule - Head of Business Development at Moov
Liam Gray - H
1073. Insights: From stablecoins to AI agents - how Stripe is changing the internet economy
About this episode:
In this special episode of Fintech Insider Insights, recorded live at Stripe Tour London, we're joined by two Stripe leaders to explore how the internet economy is evolving - and the infrastructure powering its next chapter.
First, Benjamin Ensor sits down with Neetika Bansal, Head of Money Management and Crypto at Stripe, to discuss how businesses are rethinking treasury, l
1072. News: All about partnerships: Barclays x CommonAI, Monzo x Fair4All Finance, Stripe x Lloyds
Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Mei Lim, Group CFO and Managing Partner of Anthemis
Diana Kamil-Salmon, Associate Director at Fair4All Finance
Merusha Naidu - Global Head of Partnerships at Paymentology
Plus a voice note f
1071. Insights: Fintech's coming home - The growing relationship between fintech and football
About this episode:
What do Arsenal, Manchester United, Nottingham Forest and the Home Nations football teams have in common? They're all partnering with fintech brands.
In this episode of Fintech Insider Insights, Kate Moody is joined by leaders from Zilch, Sokin and JPMorgan to explore why fintech and football have become such a powerful combination. From sponsorships and fan experiences to g
1070. News: Enfuce report calls for more payment choice, Acquired backs UKPI, and TransferMate embraces stablecoins - Live from Money20/20 Europe
About this episode:
Host Ross Gallagher - Head of Ventures at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Niklas Apellund, CTO and Co-Founder, Enfuce
Megan Caywood, Founder and CEO, Caywood
Eline Blomme, Chief Product and Strategy Officer, Acquired
Plus a voice note from:
Gary Conroy, Pre
1069. Insights: Can stablecoins escape the fintech bubble? - Live from Money 20/20 Europe
About this episode:
Are stablecoins actually breaking into the mainstream financial system - or are they still largely trapped inside the fintech bubble?
In this episode of Fintech Insider Insights, in partnership with Formance and live from Money 20/20 Europe, Ross Gallagher joined by Ayelen Denovitzer, Head of Operations of Formance, George Davis, founder and CEO of Lorum and Robin Anderson,
1068. News: Monzo drops millions on growth, Mastercard and QNB expand into Syria, and Legacy rethinks charitable giving
About this episode:
Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Herbie Wildwood - Founder, Legacy
Ozan Ozerk - Founder, OpenPayd
Sarah Kocianski - Fintech consultant and analyst
Stories/timestamps:
Intro - (00:01)
Monzo spends te
1067. Insights: Can regulation become fintech’s biggest enabler?
About this episode:
Is regulation really the thing slowing innovation down — or is the bigger challenge how firms respond to it?
In this episode of Fintech Insider Insights, Benjamin Ensor is joined by Colin Payne, Head of Innovation at the FCA, and Kate Moody, Customer Strategy Director at 11:FS, to explore how regulation, open finance, targeted support, and AI are reshaping the relationship bet
1066. News: OpenAI enters finance, Revolut pushes into wealth, and Primer raises $100m
About this episode:
Host Kate Moody - Customer Strategy Director at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Hannah Duncan - Financial Journalist & Freelance Writer
Gabriel Le Roux - CEO, Primer
Michael Cullum - Chief Technology Officer, Bud
Plus a voice note from:
Kathleen McGuirk, Hea
1065. Insights: Is agentic AI the future of investing?
About this episode:
As AI moves from supporting investment decisions to making them, what happens to trust, accountability, and control?
In this episode of Fintech Insider Insights, Benjamin Ensor is joined by Jannick Malling, Co-founder & Co-CEO at Public.com, Megan Caywood, Founder & CEO at Caywood, and Peter Rossi, Technology & AI Advisor and Co-Founder of HubbleField, to unpack the rise of a
1064. News: Paymentology raises $175m, Alipay hands shopping to AI, and the FCA probes digital wallets
About this episode:
Host Laura Watkins - Director of Media and Marketing at 11:FS- is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Jeff Parker - CEO at Paymentology
Monica Eaton - CEO at Chargebacks911
Fliss Berridge - Director of Blue Strawberry Thinking
Stories/timestamps:
Intro - (00:01)
Paymentol
1063. Insights: Can traditional banking survive the AI era?
About this episode:AI is changing banking - but are banks ready for what comes next?
In this episode of Fintech Insider Insights, in partnership with Backbase, David Brear is joined by Jouk Pleiter, CEO & Founder of Backbase, to explore why banking may be approaching a breaking point in its architecture.
As banks race to adopt AI, many are discovering that fragmented systems, siloed data, and di
1062. News: Targeted support lands, FIS and Anthropic team up to reshape banking, and Monzo expands to Spain
About this episode:
Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Rosie Lee - Senior Customer Strategist at 11:FS
John Reynolds - Fintech reporter at Tech.eu
Oban MacTavish - Co-Founder and CEO at Spade
Stories/timestamps:
Intro - (
1061. Insights: The advice gap: Are banks helping customers or protecting themselves?
About this episode:
Advice is regulated and personalised. Guidance is broader and safer - but that line is starting to blur.
In this episode of Fintech Insider Insights, host Kate Moody explores the gap between what financial institutions offer and what customers actually need.
As apps increasingly nudge behaviour and shape decisions, we ask whether guidance is really just advice with disclaim
1060. News: NatWest, HSBC & Lloyds face new rules, Adyen drops €750m and Revolut steps into the real world
About this episode:
Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Michèle Richner, CMO & Managing Partner, Tenity
Will Hay, Principal, Flagship Advisory Partners
James Callinan, Manager, Thistle Initiatives
Stories/timestamps:
Intro
1059. Insights: The payments boom connecting APAC and Latin America
About this episode:
Latin America is one of the fastest-growing e-commerce markets in the world - but winning there isn’t easy.
In this episode of Fintech Insider Insights, in partnership with PPRO, Benjamin Ensor is joined by some great guests to explore why APAC merchants are expanding into LATAM, the $100bn cross-border opportunity, and why payments are critical to success.
We break down th
1058. News: Revolut’s $200bn ambition, TikTok’s creator card, and Lloyds digitises homebuying
About this episode:
Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Lesia Kupriienko - Industry Lead, Finance at AppsFlyer
Maria Harris - Chair, Open Property Data Association
Plus a voice note from:
Monique Biady, Head of Commercial
1057. Insights: From inertia to advocacy: Rethinking customer loyalty in fintech
About this episode:
What does customer loyalty really mean in financial services - and has it ever been real? In this episode of Fintech Insider Insights, Kate Moody is joined by Rosie Lee, Jas Shah, and Alex Johnson to unpack the shifting nature of loyalty in a world where switching is easier than ever.
This week's guests:
Rosie Lee - Senior Customer Strategist at 11:FS
Jas Shah - Fintech Co
1056. News: AI is everywhere: FCA's open finance roadmap, Google’s Global AI, and the Lloyds' boardroom
About this episode:
Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Raman Korneu, CEO at myTU
Mei Lim, Group CFO and Managing Partner at Anthemis’
Alexander Berrai, Deputy CEO at emerchantpay
Plus a voice note from:
Colin Payne - Head
1055. Insights: What happens when embedded finance grows up? With Pleo and Mastercard
About this episode:
In this episode of Fintech Insider Insights, in partnership with Pleo, host Benjamin Ensor is joined by Jeppe Rindom (Co-Founder & CEO at Pleo) and Tulsi Narayan (EVP, Commercial and New Payment Flows, Europe at Mastercard) to explore the next phase of embedded finance — as it evolves from a handy feature into critical infrastructure.
Find out more about Pleo Embedded at htt
1054. News: Jamie Dimon raises the alarm, Barclays brings back branches, NatWest and Sainsbury's join forces
About this episode:
Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Oliver Smith - Head of content at Money 20/20 Europe
Sarah Kocianski - Fintech consultant and analyst
Chaimae Chouiekh - Business reporter at The Logic
Stories/timestamps:
1053. Insights: Agentic payments: Revolution or just better orchestration?
About this episode:
Is the traditional checkout about to disappear?
Benjamin Ensor is joined by Rory O’Neill, Sahar Attaripour, and Sam Boboev to explore the rise of agentic payments - a fundamental shift from executing transactions to delegating intent. The panel dives into whether we are ready to let AI spend our money, who carries the risk when an agent makes a mistake, and how this "control
1052.News: AI agents are trading, Monzo is retreating, and Wise is coming for the banks
About this episode:
Host Ross Gallagher - Head of Consulting at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Jannick Malling - Co-CEO and Co-Founder of Public
Fliss Berridge - Director of Blue Strawberry Thinking
Dave Morris - CEO of FoundryOS
Stories/timestamps:
Intro - (00:01)
Investo
1051. Insights: Money movement just became a competitive advantage
About this episode:
Is treasury becoming a strategic powerhouse?
Benjamin Ensor is joined by Adyen’s Adrian Davis and BCG’s Stanislas Nowicki to explore how real-time payments, rising customer expectations, and fragmented banking are reshaping corporate treasury - and why “intelligent money movement” could be a competitive advantage.
Find out more about Adyen at adyen.com
This week's guests:
1050.News: Starling launches UK’s first agentic AI banking, Paymentology’s WhatsApp neobank and Turkey SEPA expansion
About this episode:
Host Laura Watkins - Director of Media and Marketing at 11:FS is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
David Sullivan - Data Director of Starling
Cem Güler, Head of PMO - DenizBank AG
Merusha Naidu - Global Head of Partnerships at Paymentology
Stories/timestamps:
Intro -
1049. Insights: Can you trade the future? The rise of prediction markets
About this episode:
Prediction markets are booming but what are they, and why is everyone talking about them?
In this episode of Fintech Insider Insights, Kate Moody is joined by Emily Nicolle at Bloomberg and Kate Knibbs at WIRED to unpack the rise of platforms that let you “trade the future” - from elections to economic events.
Are these markets a powerful new forecasting tool - or just gam
1048. News - After Dark: Robinhood's family plan, Irish banks team up to take on fintechs, and did Year in Monzo go too far?
About this episode:
Our expert host Ross Gallagher, and co-host Jamie Campbell, Co-CEO of 11:FS Holdings, present Fintech Insider News live from Village Underground in London, joined by some fantastic guests to discuss some of the interesting fintech and financial services stories of the week. (Spoiler: We've selected some Irish-themed content specifically for St. Patrick's Day!)
Stories covered
1047. Insights: Can you launch a start-up in 2026? Live from J.P. Morgan Payments
About this episode:
Recorded live from J.P. Morgan’s e-commerce and fintech forum, 11:FS CEO David M. Brear is joined by an all-star panel to tackle a deceptively simple question: can you still launch a startup in 2026?
With AI reshaping how companies are built, capital becoming more disciplined, and geopolitics influencing everything from regulation to expansion, the old startup playbook is be
1046. News: Revolut is a bank, Lloyds wants to be a fintech - we're just as confused as you
About this episode:
Host Benjamin Ensor - Director of Research and Strategy at 11:FS is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Dave Morris - CEO of FoundryOS
Veronica Glab - Strategic Partnerships Lead at Juice
Art Levy - Chief Business Officer at Brex
Stories/timestamps:
Intro - (00:01)Revo
1045. Insights: Has the banking battlefield evolved - and is Revolut built for it?
About this episode:
For years, banking has been framed as a battlefield: incumbents defending their turf while fintech challengers attack with better tech and customer experience.
But in 2026, that picture may have changed.
Ross Gallagher and David M. Brear (11:FS) are joined by Richard Davies (Allica Bank) and Sophie Guibaud (Building Alpha) to explore how the banking battlefield has evolved
1044. News: Revolut launches £65-a-month ultra-premium business card to take on American Express
About this episode:
Host Laura Watkins (Director of Media and Marketing at 11:FS) is joined by a brilliant panel to unpack these topics before diving into some of the biggest fintech stories of the week.
Sunday 8th March marked International Women’s Day, celebrating the social, political and economic achievements of women around the world. This year’s theme, “Give to Gain,” highlights the power
1043. Insights: Inside HSBC Innovation Banking UK’s future with CEO Emily Turner
About this episode:
In this episode of Fintech Insider, David M. Brear sits down with Emily Turner, the newly appointed CEO of HSBC Innovation Banking UK, for a conversation about leadership, innovation, and the future of fintech in the UK.
Emily brings deep experience from across banking and venture. Before stepping into the role in June 2025, she spent more than a decade at Citi where she lau
1042. News: Is Klarna a reality check for fintech IPO hopes?
About this episode:
Host David M. Brear, CEO of 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Joe Colchester, Head of Product, 11:FS Pulse
Aditi Subbarao, Financial Services for Snowflake
Albert Malikov, Founder and CEO of Stacks
Stories/timestamps:
Intro - (00:01)
Stacks Raises $23 Million
1041. Insights: How to build a high-performing product team
About this episode:
In this episode of Fintech Insider Insights, Kate Moody is joined by an expert panel of product leaders to unpack a question every startup and scale-up eventually faces: how do you build the dream product team?
Whether you’re building from scratch, levelling up an existing function, or trying to future-proof your product organisation, this episode is packed with practical in
1040. News: Is this a once in a generation opportunity to change up the UK payments system?
About this episode:
Host Ross Gallagher, Head of Ventures at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Sophie Condie, CEO of Shieldpay
Samantha Emery, FS Executive and NED
Breno Oliveira, Chief Product Officer at payabl
Timestamps/stories:
Intro - (00:01)
Business le
1039. Insights: Stablecoins, clearing and the future of payments with Emma Hagan, UK CEO of ClearBank
About this episode:
In this episode of Fintech Insider, David M. Brear sits down with ClearBank’s UK CEO, Emma Hagan, to explore how the UK’s first new clearing bank in over 250 years is reshaping financial infrastructure from the ground up.
What problem was ClearBank originally built to solve - and how does it fit into today’s increasingly complex financial ecosystem of banks, fintechs and pay
1038. News: What happens when the world's biggest YouTuber buys a fintech?
About this episode:
Host Kate Moody, Customer Strategy Director at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Jessica Cath, Managing Partner at Thistle Initiatives
Andy Russell - CEO of Project Arnauld at 11:FS Holdings
Sam Maule - Head of Business Development at Moov
Timestamps/stories
1037. Insights: Shaping safe AI innovation - Live from the FCA’s Supercharged Sandbox Showcase
About this episode:
In this special live edition of Fintech Insider Insights, recorded at the FCA’s Supercharged Sandbox Showcase, David M. Brear is joined by leaders from the regulator, industry and the technology ecosystem to unpack the UK’s first AI-focused regulatory sandbox.
The FCA has long been a global pioneer in regulatory sandboxes - but why launch a dedicated AI Supercharged Sandbox n
1036. News: Checkout strikes a chord with Spotify as Nubank, Revolut and Starling set their sights on the US
About this episode:
Host Benjamin Ensor, Director of Research and Strategy at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
Producer's note: Please note that during the Checkout.com and Spotify story, this discussion incorrectly refers to Checkout.com becoming Spotify's single global partner. While Checkout will wo
1035. Insights: Six predictions that will reshape customer experience in financial services
About this episode:
What’s next for fintech UX in 2026? Ross Gallagher, Head of Consulting at 11:FS, is joined by some great guests to break down six financial services UX predictions from the latest 11:FS Pulse Report, covering the shifts shaping digital banking, customer experience, onboarding, product design, and user research.
This week’s guests:
Joe Colchester - Head of Product at 11:
1034. News: Was Brex a bargain buy for Capital One?
About this episode:
Host Benjamin Ensor, Director of Research and Strategy at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Ziad Mabsout - Co-founder and CEO of Vennre
Sarah Kocianski - Fintech Consultant & Advisor
Matthew Ford - CEO and Co-founder of Sidekick
Stories covered on t
1033. Insights: How modern finance teams can win the next 10 years
About this episode:
On this week’s episode, in partnership with Pleo, host Benjamin Ensor is joined by Jeppe Rindom, Co-Founder and CEO of Pleo; Søren Westh Lonning, CFO at Pleo; and Megan Cooper, CEO of Caywood, to explore how the role of finance has evolved over the past decade - and what it will take for finance teams to win the next 10 years.
We discuss how expectations on CFOs and finance
1032. News: Revolut heads to Peru, Stream raises $90m, and… are you dead?
This episode was recorded before the news broke that Capital One is buying Brex (thanks for that one, guys!). We’ll be covering it on next week’s pod.
About this episode:
Host Kate Moody, Customer Strategy Director at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Nicolás Di Pace - Managing
1031. Insights: How OpenAI is shaping the future of financial services
About this episode:
On this week’s episode, host David Barton-Grimley is joined by Matt Weaver, Head of Solutions Engineering for EMEA at OpenAI, to explore the impact OpenAI is having on the financial services industry - and the meaningful collaborations taking place between the sector and the AI innovation giant.
We discuss how AI is becoming the operating system for financial services as ins
1030. News: Nala and Noah partner on cross-border stablecoins – is a 10% US credit card interest cap coming?
About this episode:
Host Laura Watkins, Director of Media & Marketing at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Matthew Goldman - Founder of Totavi
Shah Ramezani - Founder and CEO of Noah
Veronica Glab - Strategic Partnerships Lead at Juice
Plus soundbites from:
Amina Ta
1029. Insights: How AI is reshaping consumer-focused banking
About this episode:
On this week's episode, David M. Brear is joined by some great guests to tack a question on every bank and fintech leader’s mind: is AI redefining consumer-focused banking in 2026?
Using our Digital R.I.C.H.E.S framework, we explore how AI is changing the way financial services meet customers at their point of need, from real-time insights and smarter personalisation to cont
1028. News: Flutterwave buys Mono, PicPay files for a US IPO, and Jamie Dimon is ready to share JPMorgan’s ‘secret sauce’
About this episode:
It's our first news pod of 2026! Host Ross Gallagher, Head of Consulting at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
This week's guests:
Sarah Kocianski, Fintech Consultant & Advisor
Benjamin Dada - Fintech operator & Founder, Condia
Miguel Armaza - General Partner at Gilg
1027. Insights: Lights, camera, transactions! Engineering payments at a global scale with JP Morgan and Netflix
About this episode:
Ever wondered what goes into making a blockbuster payments system?
In this episode, David M. Brear, Group CEO at 11:FS, sits down with two heavyweights in the payments world: Tracy Birdsall, Managing Director and Head of EMEA & APAC, Merchant Services Sales, at J.P. Morgan Payments, and Kristen Morrow-Greven, Vice President and Head of Global Payments at Netflix.
They dive i
1026. Insights: Our fintech predictions for 2026
About this episode:
Happy New Year and welcome to the first episode of Fintech Insider of 2026! In this episode, the team are kicking things off with bold predictions for the year ahead, some you might have seen coming and some that might surprise you. They stake their reputations, embrace a bit of friendly ribbing, and share their most daring forecasts for the future of fintech.
To uncover thes
1025. News: GoCardless CEO lifts the lid on the Mollie deal as Monzo targets Revolut’s dominance in Ireland
About this episode:
Host Benjamin Ensor, Director of Research and Strategy at 11:FS, is joined by a fantastic panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and wider financial services this week.
Stories covered on the podcast this week include:
On this week’s final news show of the year, we hear from GoCardless about their exciting acquisi
1024. Insights: The moments that made fintech in 2025
About this episode:
Join host Laura Watkins in this episode of Fintech Insider as we reflect on another wild year in fintech.
She’s joined by 11:FS experts Joe Colchester and David Barton-Grimley to break down the year’s most memorable moments. From the fintech feel-good story of the year and the buzziest new term, to the partnership that caught everyone off guard and the glow-up that wowed the i
1023.News: How Airwallex became an $8 billion fintech giant as US funding falls
About this episode:
Host Kate Moody, Customer Strategy Director at 11:FS, is joined by a fantastic panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and wider financial services this week.
Stories covered on the podcast this week include:
On this week’s podcast, we dive into Airwallex’s massive funding raise and explore what it could mean for t
1022. Insights: How small and medium-sized businesses win with embedded finance
About this episode:
Banks aren’t just building apps anymore - they’re building digital CFOs. Join Kate Moody in this episode of Fintech Insider as she explores how SMB banking is evolving from simple dashboards to intelligent financial guidance. Small businesses don’t just want to see their balance - they want insight, advice, and a GPS for their finances.
Tune into this episode, in partnership
1021. News: Revolut takes on phone snatchers - and banks still need to take sustainability seriously
About this episode:
Host David Barton-Grimley, Fintech Strategy Director and Head of Product at 11:FS, is joined by a fantastic panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and wider financial services this week.
Stories covered on the podcast this week include:
Wise has received its first regulatory licence in Africa. This licence allows
1020. Insights: How ready are you for stablecoin regulation?
About this episode:
Benjamin Ensor takes you deep into one of digital finance’s most complex - and fastest-evolving - frontiers: stablecoin regulation.
With the US GENIUS Act reshaping digital-asset oversight, the EU’s MiCA rules setting a unified standard, and the UK opening the door for stablecoins as an official form of payment, one thing is clear: stablecoins are going mainstream, fast.
In
1019. News: Bank it like Beckham, Klarna’s stablecoin pivot, and Chase taps in on the Tube
About this episode:
Host Ross Gallagher, Head of Consulting at 11:FS, is joined by a fantastic panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and wider financial services this week.
Stories covered on the podcast this week include:
On this week’s episode, Tide has expanded its SMB offering with the launch of its latest connected insurance pr
1018. Insights: What it's actually like to build a fintech in the Middle East
About this episode:
In this special episode David M. Brear digs into what it really takes to succeed as a fintech startup in the Middle East.
At the first-ever Money 20/20 Middle East in Riyadh, the fintech startup scene was buzzing with energy - from the celebrations and free swag to the steady flow of Arabic coffee. One real highlight was the Money Surge competition: 15 founders, 3 minutes eac
1017. News - After Dark: Long live the high street bank! Revolut checks in with Booking.com, and Visa trials stablecoin payouts
About this episode:
Our expert host, David M. Brear, and co-host, Kate Moody, present Fintech Insider News live from Village Underground in London, joined by some fantastic guests to discuss the biggest fintech and financial services stories of the week.
Stories covered on the podcast this week include:
With help from our live audience, we dive into Nationwide’s pledge to keep all their high
1016. Insights: Is agentic commerce the future of payments? Live from Paris with J.P. Morgan
About this episode:
Live from Paris, David M. Brear steps into the heart of payments transformation - a shift that’s unfolding far beyond the checkout screen and deep within the financial stack. Commerce has become something that operates in the background, quietly and intelligently. This is the emergence of agentic commerce, where automation and intent drive every interaction.The conversation ex
1015.News: PayPal launches BNPL in Canada, Coinbase expands into current accounts - and financial education hits the classroom
About this episode:
Host Laura Watkins, Director of Media and Marketing, is joined by a fantastic panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and wider financial services this week.
Stories covered on the podcast this week include:
Financial education is set to hit classrooms across the UK - we take a look at how this initiative is being
1014.Insights: How do you onboard a borderless business?
About this episode:
In this episode, in partnership with 3S Money, host Benjamin Ensor is joined by a panel of experts to unpack a challenge that affects every business in financial services: the broken state of business onboarding.
Whether you’re a fintech startup, a digital bank, or a licensed financial institution, onboarding a business is where the innovation stops and the compliance chaos b
1013. News: Big moves in the mortgage market - and is everyone using AI to manage their finances?
About this episode:
Host Benjamin Ensor, Director of Research and Strategy at 11:FS, is joined by a fantastic panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and wider financial services this week.
Stories covered on the podcast this week include:
There’s turbulence in the mortgage market this week, as HSBC begins offering mortgages worth up
1012. Insights: How Lloyds, Santander and NatWest are shaping the future of banking innovation
About this episode:
In this episode of Fintech Insider, we dig into how UK banks can reclaim their fintech edge in a fast-moving global market. Host Ross Gallagher and co-host Tim Heard from 11:FS are joined by innovation leaders from NatWest, Santander, and Lloyds Banking Group to unpack what it really takes to modernise at scale.
From cultural shifts and agile delivery to smarter governance fo
Recommended
They Tried To Kill Us Off... Podcast
French Weird
The Modern Investor
Maritime Archaeology: Research from the Oxford Centre for Maritime Archaeology (OCMA)
Beyond The Bird Table
Uk Mix RadioShow
CAA on General Aviation
Nick Ferrari - The Whole Show
World Questions
InsideAIR
Off Court With Greg Rusedski
IELTS, OET and UKMLA PLAB 2 Made Easy Podcast For Medical Professionals
